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vaibhavshukla
Fanfold Paper
Posts: 7
Registered: ‎05-03-2010
Location: India
Views: 2,514
Message 1 of 10

Unable to restore to default factory setting

Hi,

 

I have Lenovo G550 Model name 2958 and with windows vista home basic.

 

When I am starting my Windows I am getting the small bar having  the statement

 

"Win32 Guided Tour Applic...."

 

and after clicking on the small bar I am getting the light blue Page in Hindi(translated in English)

 

"There is some issue in Plugin which is 0x3BC3 and Please follow the below steps.
1.Call on the below number:

002612002210324

0022720122377

0022590409533

0023222274814

0037190100547

00261221000181

00263778289401

00263778289404

 

2.Please wait for the answer and put the key below in the box.

 

3.Put the key after getting from the above calling numbers and click on next."

 

I put the key "754-896-324-589-742" which I got from 

 

http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/system-process-at-address-0x3bc3-...

 

After logging into Windows properly and try to restore the default factory settings by pressing the lenovo onekey recovery button it is not working then I have uninstalled it and downloaded the same version from the lenovo drivers site,but at the last moment of the installation of it i used to get  "onekey recovery has stopped working"

Also sometimes earlier i have faced the issues while working used to get Dark blue screen with some text written on it and need to restart the system one more time.

Please suggest me the solutions for the above issues as i want to restore my laptop with default factory settings and want to eradicate all the above issues.

 

Please provide the solution for the same ASAP as it creating problem for me.

 

Regards,

Vaibhav

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 2,501
Message 2 of 10

Re: Unable to restore to default factory setting

Did you try this:

 

Push the One Key Recovery button

 

when the laptop is turned off?

vaibhavshukla
Fanfold Paper
Posts: 7
Registered: ‎05-03-2010
Location: India
Views: 2,393
Message 3 of 10

Re: Unable to restore to default factory setting

Hi,

 

I have tried to press the button when the laptop is turned off and during that time it is opening the windows in  the same way as it opening in the normal manner.

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 2,391
Message 4 of 10

Re: Unable to restore to default factory setting


Did you create recovery disks?
If not you may have to contact Lenovo and purchase them.

Any one who knows how to remove this trojan highjack
please post.
vaibhavshukla
Fanfold Paper
Posts: 7
Registered: ‎05-03-2010
Location: India
Views: 2,389
Message 5 of 10

Re: Unable to restore to default factory setting

Hi,

 

you mean when i purchase the laptop i need to make recovery disk or it can be dowloaded also.

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 2,387
Message 6 of 10

Re: Unable to restore to default factory setting

Can not be downloaded.
Customer must create them.
vaibhavshukla
Fanfold Paper
Posts: 7
Registered: ‎05-03-2010
Location: India
Views: 2,386
Message 7 of 10

Re: Unable to restore to default factory setting

 

Generally how much the Lenovo will charge for it any idea to you?

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 2,380
Message 8 of 10

Re: Unable to restore to default factory setting

I do not know.

Maybe contact support?

http://www.lenovo.com/contact/in/en/
vaibhavshukla
Fanfold Paper
Posts: 7
Registered: ‎05-03-2010
Location: India
Views: 2,364
Message 9 of 10

Re: Unable to restore to default factory setting

Dear Admin,

 

Please provide me the right solution for this.

 

 

johnv474
802.11n
Posts: 223
Registered: ‎06-05-2011
Location: US
Views: 2,345
Message 10 of 10

Re: Unable to restore to default factory setting

Last time I called Lenovo Support for a recovery Cd, the price was approximately $40.

 

 

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