07-08-2011 12:29 PM
I have Lenovo G550 Model name 2958 and with windows vista home basic.
When I am starting my Windows I am getting the small bar having the statement
"Win32 Guided Tour Applic...."
and after clicking on the small bar I am getting the light blue Page in Hindi(translated in English)
"There is some issue in Plugin which is 0x3BC3 and Please follow the below steps.
1.Call on the below number:
2.Please wait for the answer and put the key below in the box.
3.Put the key after getting from the above calling numbers and click on next."
I put the key "754-896-324-589-742" which I got from
After logging into Windows properly and try to restore the default factory settings by pressing the lenovo onekey recovery button it is not working then I have uninstalled it and downloaded the same version from the lenovo drivers site,but at the last moment of the installation of it i used to get "onekey recovery has stopped working"
Also sometimes earlier i have faced the issues while working used to get Dark blue screen with some text written on it and need to restart the system one more time.
Please suggest me the solutions for the above issues as i want to restore my laptop with default factory settings and want to eradicate all the above issues.
Please provide the solution for the same ASAP as it creating problem for me.
07-14-2011 07:35 AM
I have tried to press the button when the laptop is turned off and during that time it is opening the windows in the same way as it opening in the normal manner.