Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Paper Tape
Posts: 7
Registered: ‎02-15-2011
Location: California
0

White smoke virus

I currently have a g550 and have recently been infected with a reproducing trojan and soon after the"white smoke"program automatically installed itself. Since then, my computer has been getting blue screens, error messages and trojan virus pop ups from AVG. My one key recovery button does not work anymore for some reason and just boots my computer up regularly. I've tried downloading malwarebytes, microsoft security essentials and one key recovery again with no positive impact on my situation. Very frustrated and out of gas, does anyone have any advice or have gone through the same dilemma? Any help would be much appreciated.
Posts: 2,899
Topics: 103
Kudos: 153
Blog Posts: 0
Solutions: 123
Registered: ‎02-22-2008
Location: US

Re: White smoke virus

Can you open system restore?If so open it with the option safe mode with networking

http://www.eset.com/online-scanner

Use the online scanner and let us know if this helps




Cheers and regards,
• » νιנαソѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ


I am a volunteer here. I don't work for Lenovo
Posts: 959
Registered: ‎05-01-2010
Location: USA

Re: White smoke virus


Please let us know the results of your ESET scan.
The ease of removal of this malware depends on the severity of your system infection.  From experience with this malware, I've found it to be a TDSS rootkit infection, so we may need to refer you to some additional diagnostic and/or disinfection tools.


ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro

If you find a post helpful and it answers your question, please click the "Accept As Solution" button.

Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.

Microsoft MVP - Consumer Security

SpywareHammer

Paper Tape
Posts: 7
Registered: ‎02-15-2011
Location: California
0

Re: White smoke virus

I apologize for not responding for so long.  Since my first posting, my computer is constantly getting 'blue screen' and I just haven't had any patience to deal with it.   I am currently running the ESET scanner and will post the findings once it is done.  Thank you 2 for responding and will be waiting eagerly for some more info on how to fix my computer.

Posts: 959
Registered: ‎05-01-2010
Location: USA
0

Re: White smoke virus

Thank you for letting us know. :smileyhappy:


ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro

If you find a post helpful and it answers your question, please click the "Accept As Solution" button.

Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.

Microsoft MVP - Consumer Security

SpywareHammer

Paper Tape
Posts: 7
Registered: ‎02-15-2011
Location: California
0

Re: White smoke virus

[IMG]http://img.photobucket.com/albums/v80/ipath/Untitled.png[/IMG]

 

 

The ESET scanner did not find anything but within the time of finishing the scan and writing this post, I had to restart my computer twice due to some tab that would pop up in my browser and immediately jump straight to blue screen. 

Paper Tape
Posts: 7
Registered: ‎02-15-2011
Location: California
0

Re: White smoke virus

Posts: 959
Registered: ‎05-01-2010
Location: USA

Re: White smoke virus

[ Edited ]

I suggest that you have someone work with you one-on-one to remove that malware.  You will need to post some diagnostic logs and run some specialized tools. This forum is not set up for that. There are trained helpers at the forums listed by Trend Micro here: http://hjt-data.trendmicro.com/hjt/analyzethis/index.php. SpywareHammer is included in that list. If you'd like you can click on the link in my signature. Or post at one of the others - your choice.


ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro

If you find a post helpful and it answers your question, please click the "Accept As Solution" button.

Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.

Microsoft MVP - Consumer Security

SpywareHammer

Paper Tape
Posts: 7
Registered: ‎02-15-2011
Location: California
0

Re: White smoke virus

It also seems that it has disabled my "one key recovery" button. I heard there its a way to un partition yourhard drive and force a reformat and install windows 7 again. Would you happen to know anything about this?
Guru
Posts: 8,270
Registered: ‎12-26-2009
Location: Toronto
0

Re: White smoke virus

Maybe try making a Kaspersky Rescue USB from a clean, uninfected computer, and booting to that to clean out the infected install?
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen