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Easton091
What's DOS?
Posts: 2
Registered: ‎12-05-2018
Location: US
Views: 140
Message 1 of 5

Linked a account cannot call smart display from her phone

Hi.  I am the primary person on the smart display and have no issues making and receiving video calls to and from the display.  I have my wife set up under linked accounts but she cannot say "video call home" like i can to call the display from my phone.  She is set up on duo.  Can only one person have that control?

Dominick_DeVito
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Posts: 9
Registered: ‎10-15-2013
Location: US
Views: 81
Message 2 of 5

Re: Linked a account cannot call smart display from her phone

I have this exact same issue. I can make and receive calls with my account, but my wife cannot receive calls on the Smart Display. This HAS to be a bug!

Easton091
What's DOS?
Posts: 2
Registered: ‎12-05-2018
Location: US
Views: 78
Message 3 of 5

Re: Linked a account cannot call smart display from her phone

I hope so.  Sucks if only one person can use all the functions

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Dominick_DeVito
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Posts: 9
Registered: ‎10-15-2013
Location: US
Views: 61
Message 4 of 5

Re: Linked a account cannot call smart display from her phone

Some glimmer of hope...

 

I removed my wife's Google account from Duo and added it back in. Now she can call the Smart Display, but still cannot receive calls from anyone on it. Before going this she couldn't call the Smart Display directly either, saying (phone number) is unavailable. At least now she can call it directly. 

 

I'll keep trying...

Dominick_DeVito
Fanfold Paper
Posts: 9
Registered: ‎10-15-2013
Location: US
Views: 24
Message 5 of 5

Re: Linked a account cannot call smart display from her phone

So I woke up this morning, nearly 2 days have passed - and I didn't do anything else - and it started working for my wife as well. Odd, but maybe it took a couple days to work? Strange

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