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Lenovo K5 Play Emergency alerts problem

2019-04-22, 11:58 AM

I'm having problem about emergency alerts it keeps popping up into my screen eventhough I've taken off the sim card, the only way to stop these floods of alerts is to turn the phone off or turn-on the airplane mode. I can't find a way to turn this off, anyone who can help me with these problem? My current Lenovo K5 Play system is 3.7.255 ST

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03-05-2018

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Re: Lenovo K5 Play Emergency alerts problem

2019-04-22, 16:35 PM

Hi Kurodetzkie,

 

Thanks for posting and for the screenshots. Are you still getting these notifications?

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

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Re: Lenovo K5 Play Emergency alerts problem

2019-04-23, 7:42 AM

It stopped for about more than 1 hour, is there a way to turn this off? Because I can't use the phone because the on/off switch are unable to be touch.

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5996 Posts

12-04-2017

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Re: Lenovo K5 Play Emergency alerts problem

2019-04-23, 8:15 AM

 wrote:

It stopped for about more than 1 hour, is there a way to turn this off? Because I can't use the phone because the on/off switch are unable to be touch.


Great, thanks! Glad it stopped!

 

If you still notice this, let us know. Also—we would like to know what happens when you get the notification? Are you able to click-open the notification? 

 

-Swaraj

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7 Posts

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Re: Lenovo K5 Play Emergency alerts problem

2019-04-23, 11:39 AM

It just only appear on the screen every 5 or 10 seconds, the (ok) button and the option where the notification ask if the user would like to continue to receive the emergency alerts are useless it just keeps popping-up on the screen.

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3 Posts

12-01-2019

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Re: Lenovo K5 Play Emergency alerts problem

2019-12-01, 10:15 AM

I have the same problem with my lenovo K5 Play.. we can't disable the annoying Emergency Broadcasting. Please release an patch for it.. asap . it really annoy us in the office

 

Note : The Emergency broadcasting was already enable when we buy it and the toggle switch was disabled as per screenshot. There is no way we can disable this Emergency Broadcasting. This is an annoying bug. 

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1 Posts

12-02-2019

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  • Message 7 of 16

Re: Lenovo K5 Play Emergency alerts problem

2019-12-02, 14:28 PM

Same its its pretty annoying i want to dis abled it

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Re: Lenovo K5 Play Emergency alerts problem

2019-12-02, 16:42 PM

Hi, 

 

This is not a bug. You will get notified with the Emergency alert from time to time depending on the update released by the local public safety sectors. You can try to force stop the app but no guarantee if you'll not be notified again (Settings > Apps > Show System > Emergency Alert > Force Stop). Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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12-01-2019

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Re:Lenovo K5 Play Emergency alerts problem

2020-08-04, 8:57 AM

I really think this is a bug.. because there is a disable button for this one but this was disabled and there is no way to turn it off.

I tried to look for the Emergency Alerts on the System Apps but there is no such thing as Emergency Alerts. may be it is called cell broadcasting?

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1 Posts

08-18-2020

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  • Message 10 of 16

Re:Lenovo K5 Play Emergency alerts problem

2020-08-18, 2:22 AM

Hi,

 

It got really quite annoying and frustrating knowing that the "allow alerts" function (Emergency Alerts)  cannot be toggled  on/off as as it is grayed out, and has been pre-set to enabled or turned on. Took me different ways trying on how to turn it off, but all efforts failed. Took almost an hour getting those emergency alerts.

 

Thank you.

Screenshot_2020-08-18-10-01-35-2117544950.png Screenshot_2020-08-18-10-01-46-0833682683.png Screenshot_2020-08-18-10-02-26-1704050135.png
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