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Kurodetzkie
Paper Tape
Posts: 5
Registered: ‎02-07-2019
Location: PH
Views: 752
Message 1 of 8

Lenovo K5 Play Emergency alerts problem

1.jpg2.jpgI'm having problem about emergency alerts it keeps popping up into my screen eventhough I've taken off the sim card, the only way to stop these floods of alerts is to turn the phone off or turn-on the airplane mode. I can't find a way to turn this off, anyone who can help me with these problem? My current Lenovo K5 Play system is 3.7.255 ST

Senior MotoAgent
Senior MotoAgent
Posts: 7,185
Registered: ‎03-05-2018
Location: US
Views: 725
Message 2 of 8

Re: Lenovo K5 Play Emergency alerts problem

Hi Kurodetzkie,

 

Thanks for posting and for the screenshots. Are you still getting these notifications?

 

Best regards,
Rich
Motorola-Lenovo Support



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Kurodetzkie
Paper Tape
Posts: 5
Registered: ‎02-07-2019
Location: PH
Views: 715
Message 3 of 8

Re: Lenovo K5 Play Emergency alerts problem

It stopped for about more than 1 hour, is there a way to turn this off? Because I can't use the phone because the on/off switch are unable to be touch.

Former Employee
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 712
Message 4 of 8

Re: Lenovo K5 Play Emergency alerts problem


@Kurodetzkie wrote:

It stopped for about more than 1 hour, is there a way to turn this off? Because I can't use the phone because the on/off switch are unable to be touch.


Great, thanks! Glad it stopped!

 

If you still notice this, let us know. Also—we would like to know what happens when you get the notification? Are you able to click-open the notification? 

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Kurodetzkie
Paper Tape
Posts: 5
Registered: ‎02-07-2019
Location: PH
Views: 705
Message 5 of 8

Re: Lenovo K5 Play Emergency alerts problem

It just only appear on the screen every 5 or 10 seconds, the (ok) button and the option where the notification ask if the user would like to continue to receive the emergency alerts are useless it just keeps popping-up on the screen.

microsam
What's DOS?
Posts: 1
Registered: ‎12-01-2019
Location: PH
Views: 215
Message 6 of 8

Re: Lenovo K5 Play Emergency alerts problem

I have the same problem with my lenovo K5 Play.. we can't disable the annoying Emergency Broadcasting. Please release an patch for it.. asap . it really annoy us in the office

 

Note : The Emergency broadcasting was already enable when we buy it and the toggle switch was disabled as per screenshot. There is no way we can disable this Emergency Broadcasting. This is an annoying bug. 

Fixthistg
What's DOS?
Posts: 1
Registered: ‎12-02-2019
Location: PH
Views: 124
Message 7 of 8

Re: Lenovo K5 Play Emergency alerts problem

Same its its pretty annoying i want to dis abled it

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Senior MotoAgent
Senior MotoAgent
Posts: 7,185
Registered: ‎03-05-2018
Location: US
Views: 75
Message 8 of 8

Re: Lenovo K5 Play Emergency alerts problem

Hi, 

 

This is not a bug. You will get notified with the Emergency alert from time to time depending on the update released by the local public safety sectors. You can try to force stop the app but no guarantee if you'll not be notified again (Settings > Apps > Show System > Emergency Alert > Force Stop). Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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