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proof00000
Fanfold Paper
Posts: 11
Registered: ‎11-07-2018
Location: HU
Views: 1,108
Message 21 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

I have two watches (white - black). After I updated the lenovo watch app on my phone I was forced to upgrade firmware of watches to 0.4.0. Since that both of my watches stopped working completely. I tried to switch batteries but it did not solve to problem. This is outrageous! Lenovo selling a product which dies within weeks and provide no support!!!!! Is there anyone from Lenovo who is reading the forum? Can I report my case directly to Lenovo? I learned one thing to never ever buy lenovo product!!!!!

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proof00000
Fanfold Paper
Posts: 11
Registered: ‎11-07-2018
Location: HU
Views: 1,107
Message 22 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

One more thing if i press the reset button (after opening the back of the watch), red light blink one and the vibrate. Nothing less nothing more, the watch is still not visible on bluetooth.

frank_mackey
Punch Card
Posts: 4
Registered: ‎11-25-2018
Location: IT
Views: 956
Message 23 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

After firmware 0.4.0 upgrade, i had to change battery 2 times! The last this morning after only 1 week. That's very strange, because 3.0V (tested) it should be enough to powered perfectly the watch. Firmware bug?

Pytheas
Blue Screen Again
Posts: 12
Registered: ‎11-22-2018
Location: GR
Views: 943
Message 24 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

Definitely a firmware bug; I checked my battery and it was full. No need to replace battery, only to wait for a new firmware (or revert to the previous one, if possible).

I am disappointed by the total lack of response / support from Lenovo...
Andracass
Paper Tape
Posts: 4
Registered: ‎11-27-2018
Location: IT
Views: 939
Message 25 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

I had ordered another for a Christmas gift, but after this problem I cancelled the order. Very disappointed!

fslopes
Fanfold Paper
Posts: 5
Registered: ‎11-22-2018
Location: PT
Views: 918
Message 26 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

Finally I can use my Watch 9 again, with some problems though.

 

I tried to fix it by removing the battery for different periods (from a couple of seconds to a full day, as mentioned in some of the replys) but nothing changed, it was indeed dead.

Without knowing that for sure, I bought another battery, took out the provided one and left the watch like that overnight before inserting the new one.

 

And finally it’s working now — although it keeps disconnecting constantly, at least once every hour and it’s pretty normal to disconnect in 10 minutes intervals.

 

It has been "working" like this for a week and the Device Electricity is still "Full Power".

 

I can’t vouch for the "replace the battery after letting the watch without it for 10 seconds/minutes" comments, I can only say that doing that for several hours worked for me.

 

I assume that it is indeed a firmware problem, like some have already said, that either requires too much battery to run or it just drains it during upgrades (there are topics similar to this regarding the previous firmware version).

To know it for sure would require some response from Lenovo support/customer service, which unfortunately seems to be inexistent.

 

I will definitely keep away from this company in the future and advise other to do the same.

 

Regarding this watch, my advice is to never update before getting some feedback in this forum.

The updates are poorly developed and, by the number or similar cases, not tested at all.

 

Because the watch is not fully working, I will keep this unsolved. I’ll wait for the next firmware update and if it persists I will create another topic. If you have a similar problem or another one please share your situation.

fslopes
Fanfold Paper
Posts: 5
Registered: ‎11-22-2018
Location: PT
Views: 911
Message 27 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery (SOLVED) -> Not solved

Triple07 I can say for sure that in my case a new battery was necessary.

proof00000
Fanfold Paper
Posts: 11
Registered: ‎11-07-2018
Location: HU
Views: 733
Message 28 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

I've kept the watch without battery for the night and insert new battery in the morning but my both watch are still DEAD!!!! react nothing, no movement, not recognisable by my phone Smiley Sad

 

LENOVO IS THE WORST!

 

 

Guru
Posts: 1,917
Registered: ‎02-27-2012
Location: US
Views: 674
Message 29 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

Hi Guys.

 

Sorry to don't be able to provide any help on this area.  On my experience I had found out that there are some device that are branded by Lenovo, thay may or may not be manufacturered by Lenovo, that are available for specific markets. Since this Watch does not has an official support web page on the Lenovo.com site, I'm guessing this may be for some market like China.  So it is very possible that you will not find official/formal support for this devices on the US, Europe and Latin America. I know that it sucks and it is frustrating since we expect to live on a globalized world, but it is out of my knowledge the internal strategy of this kind of devices.

 

I was able to find that for the Lenovo Watch 9, there is an official marketing site in China (Chinese) and it is being offered by Motorola in China.

 

You can visit: Google Translated Website.

Motorola China has the following support emailMotorola-china@mailwc.custhelp.com

 

Please post back any knowledge and I will like to endose you to support the effort to make an unofficial support page for this Smart Watch on xda-forum wiki. I already made a basic page with the information I was able to collect. 

 

Regards

 












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fslopes
Fanfold Paper
Posts: 5
Registered: ‎11-22-2018
Location: PT
Views: 663
Message 30 of 61

Re: Watch 9 Firmware Upgrade to version 0.4.0 led off to Low Battery

proof00000 that’s too bad. From what I learnt by tinkering with my watch, my advice is to:

 

  1. insert new battery
  2. press the reset button (inside the watch near the battery) for 15 seconds
  3. close the watch
  4. press the side button for 15 seconds

On this last step 3–6 seconds should be enough, but if nothing happens after 15 and the battery is good then I think your watch is no good.

 

Good luck!

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