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Lenovo Mirage ARStar Wars™: Jedi Challenges
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7 Posts

04-10-2018

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[No connection with Headset] Red led blinking in headset when connect S8+

2018-04-10, 2:57 AM

Hi community!

I just purchased "Jedi Challenge" / Lenovo Mirage AR headset and I was amazed. But the first time I tried with my S8+, and it did not connect. To ensure that I dont have a broken AR headset, I pluged an iPhone 6s and everything worked fine.

 

After that, I went back to the S8 + "adventure", at the point that I did a factory reboot and restart everything (that fix a problem with a Mavic Air but not with the headset)

 

I notice everytime that I plug the S8+ that the red light blinks between 5 and 6 times, in other opportunites it just blink once, and at the same time in the phone an notification pops up saying "usb connector plugged" and quickly change to " usb connector unplugged", repeting this behaivor for a few seconds.

 

I tried by plug the wired first to headset and then to the phone, and vice versa, but didn't work at all, I also discart a port/hardware problem, it's working fine with the RC of the Mavic Air and the computer (transmiting).

 

Any idea how to fix it? Thanks!

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46 Posts

02-22-2018

US

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-10, 13:24 PM

Can you think of a way to troubleshoot the cable that came with the headset?

 

Some portable USB chargers use the same type of port I believe. If you happen to have one you could try and use the cable to charge your phone and see if it appears to function properly

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7 Posts

04-10-2018

AR

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-10, 13:59 PM
I plug the cable to the remote of the Mavic Air connecting the S8+ and it does work. I'm starting to think that there is a software problem with the headset, maybe the red led blinking means the error code?

Thanks!
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6 Posts

02-21-2018

US

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-10, 19:53 PM

The blinking red LED usually means it needs to be charged.

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7 Posts

04-10-2018

AR

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-10, 19:56 PM

I saw that in the manual, and I tried at the same battery level with the iPhone and the S8+ and the first work. I don't think its a power thing, but I'll leave it charging all the night and I'll be back. 

 

Any other ideas to try? 

 

Thanks!!

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7 Posts

04-10-2018

AR

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-11, 17:40 PM

I tried with charging all night long, but still the same, any technician from Lenovo who can help me? I saw a few s8 with problems of connection and I'm assuming that Lenovo publish a device that isn't compatible with the headset as a compatible device. 

 

Any other help?

Thanks.

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7 Posts

04-10-2018

AR

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-15, 0:41 AM

Any answer yet, just moving to the top this post again...

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201 Posts

11-28-2017

CN

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-17, 1:45 AM
Hello,

Do you possibly have access to another android device, to check if the problem is with the android cable your received?
If you do not, you can reach out to our customer service and they shouljd be able ot help you obtain a replacement cable.
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7 Posts

04-10-2018

AR

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-17, 1:54 AM

Hey! 

 

Thanks for the reply, but that problem we have already tackled and it wasn't a problem of the wired that came with the headset, I tried with an S7 edge and it connect (with no usb C cable). The only remaining problem is my phone, in particular the S8+ series, I saw a few of other fellows users that had some similar problems. I cannot understand why I can use the same MICRO USB B to USB C with my Mavic Air RC and it doesn't work with the headset. Why it should be a software problem? (I have already made two "factory reset" because of this...)

 

Thanks!

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7 Posts

04-10-2018

AR

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Re: [No connection with Headset] Red led blinking in headset when connect S8+

2018-04-29, 22:20 PM

Still no solution. What's going on, Lenovo?

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