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What's DOS?
Posts: 1
Registered: ‎10-07-2019
Location: US
Views: 346
Message 1 of 2

Cannot connect iPhone XS with headset

After struggling to replace the missing iPhone lightning to usb cable, I have yet to be able to successfully connect my headset and play the game at all. Please help. 

I have already:

-tried plugging in the micro usb to the headset before the phone

-updated all software on my phone

Support Specialist
Posts: 96
Registered: ‎11-04-2019
Location: US
Views: 93
Message 2 of 2

Re: Cannot connect iPhone XS with headset


Welcome to the Community Forums @Pace80! Glad to have you here.


Just joined in and noticed your post, I'm sorry for the delayed response btw.


Would just like to ask:


  • Can you please tell the exact on screen message you are getting when you try to connect it to your iPhone XS?
  • Have you already tried to pair a different smartphone to the AR headset?

You can watch this video for you to see the steps on how you can connect it successfully.


Update us on how it will go. Regards.

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