04-01-2018 10:22 PM
My phone is stuck in the tray! i think it may have been put in backwards accidentally and will now not come out. i am nowhere near a Lenovo outlet for a technician to fix and cannot make a call as my phone is stuck... any quick fixes that dont damage the headset?
04-20-2018 09:12 AM
04-24-2018 07:28 PM
I tried to get my phone tray stuck, but I could not quite replicate your problem. Looking at the tray, there appear to be two plastic 'flippers' that get pushed down when you insert your phone. If you did place the tray in upside down, they might be getting caught on the edge of the headset.
Perhaps if you careuflly slip a card underneath, you can help the flippers glide out. I've attached a picture of the headset tray, but please do be careful, as this is not an official solution - it is always better to visit an official store to get such problems fixed.
07-26-2018 08:21 PM
Oh my God! G_Wilson I love you so much! I had the same problem put it in backwards and my fingers went numb trying to get it out it would only get to a certain point and it stoped. There was no grip and my god I got it in less than 3 minutes using a card! You are a genious and I love you!