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Lenovo Mirage ARStar Wars™: Jedi Challenges
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2 Posts

04-30-2018

United States of America

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Wobbly projections or tracking issues?

2018-04-30, 19:10 PM

I got a new Mirage headset and am using it with my iPhone 8. Setup went great, all devices immediately recognized, calibration went fine.

Is it normal that the AR projections are wobbly? Meaning, characters and items (like the Holochess table) don't appear to be stable. Object placement is always shaking back and forth a bit.

 

I've tried different lighting conditions, as well as different floors. I've tried facing the tracking beacon from different directions but the slight shaking of the projections never goes away.

 

It's very well possible that this is just a limitation of the headset and the tracking. I just want to know what to expect.

 

Are others experiencing the same? Please comment briefly.

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219 Posts

11-28-2017

China

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Re: Wobbly projections or tracking issues?

2018-05-02, 3:24 AM
Hi,

The AR projections should typically not be wobbly. Do you have another phone with which to test your hardware? The problem might be with your beacon or headset.

If you do not have access to another phone, you could reach out to our customer service line, as they may be able to help you obtain a replacement set.

https://smartsupport.lenovo.com/us/en/products/smart-home/arvr/jedi-challenges/za39

I hope this information is helpful!
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11606 Posts

09-04-2014

Slovakia

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Re: Wobbly projections or tracking issues?

2018-05-14, 19:57 PM
 

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English Community Administrator
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3 Posts

06-01-2018

Canada

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  • Message 4 of 9

Re: Wobbly projections or tracking issues?

2018-06-01, 14:54 PM
I'm having the same problem; everything sways whenever I turn my head, it's very dizzying. I've tried it on a Pixel 2 and a Galaxy S7, the wobbliness is just as bad on both.
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219 Posts

11-28-2017

China

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  • Message 5 of 9

Re: Wobbly projections or tracking issues?

2018-06-05, 6:54 AM
Hello,
I apologise that you are having a problems with the projection. Have the projections always been wobbly, or did the problems with the projections begin with a recent update?

Thanks!
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3 Posts

06-01-2018

Canada

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Re: Wobbly projections or tracking issues?

2018-06-05, 13:54 PM

This was the first and only time I've tried this headset, I just got it.

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219 Posts

11-28-2017

China

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  • Message 7 of 9

Re: Wobbly projections or tracking issues?

2018-08-01, 8:20 AM
Hi,

The next update to the app, v1.5.0, will refine the tracking and projections of the the app. This update is still under development, and will be rolled out soon.
Keep an eye out for updates to the app, and thank you for being patient with us!
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3 Posts

06-01-2018

Canada

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Re: Wobbly projections or tracking issues?

2018-11-18, 20:46 PM

I've just installed version 1.5.0, and the tracking is as bad as ever. Were the tracking refinements postponed to a later version?

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4 Posts

02-26-2020

Belgium

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  • Message 9 of 9

Re:Wobbly projections or tracking issues?

2020-02-26, 23:18 PM

When i start up the application, the augmented  projection is upside down, which makes it impossible to play dimension of heroes. Does it have anything to do with the app? Jedi Challenges doesn't have that problem. Please fix this for me! I have a xiaomi redmi 6 smartphone.

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