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10-31-2019

OM

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IBM system x3550 m3 unexpected shutdown and startup

2019-11-04, 8:45 AM

Dear Team,

 

Our System X3400 M3 (MT : 7379) server shutdown unexpectedly and statup immidialty. Some time its will not start also. Its not windows issue becuse if keep in the BIOS screen also its gets shutdown.

 

Once its start, it may work 10-15 days. Again it will strart unexpected shutdown and startup continously.

 

There is no abonomal indication infornt panel.

 

Attached all logs for your reference.

 

Kindly help me fix this issue.

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2 Posts

10-31-2019

OM

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  • Message 2 of 3

Re: IBM system x3550 m3 unexpected shutdown and startup

2019-11-04, 9:58 AM

Attached DSA report...

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20 Posts

08-04-2017

TW

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Re: IBM system x3550 m3 unexpected shutdown and startup

2019-11-06, 6:48 AM

Hi Sir,

 

according to the DSA log you upload, the power on/off event should be triggered by 3 compoents. 

1. PSU.

2. front I/O power button

3. system planar. 

 

I saw the latest log shows you can boot to OS, then capture the DSA log now. Ialso see there is a graceful shutdown command triggered in IMM SEL log as well, so I suspect the issue should be follows the front I/O btn issue. If your machine still with warrenty, you can engage your HW provider to replace it. If not, you can remove the front I/O cable after system power on and see whether the issue is still there.

 

14111/02/2019 04:10:14(OS Boot - ): Assertion: C: boot completed.No Extended Data
14211/02/2019 04:10:15BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Starting operating system boot process, e.g. calling Int 19h.No Extended Data
14311/03/2019 12:19:03(OS Critical Stop - ): Assertion: OS Graceful Shutdown.No Extended Data
14411/03/2019 12:19:12BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
14511/03/2019 12:22:33BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Starting operating system boot process, e.g. calling Int 19h.No Extended Data
14611/03/2019 13:10:28BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Unspecified.No Extended Data
14711/03/2019 13:12:53BIOS 1 (System Firmware Progress - Progress): Assertion: System Firmware Progress: Starting operating system boot process, e.g. calling Int 19h.No Extended Data
14811/03/2019 13:13:01(OS Boot - ): Assertion: C: boot completed.No Extended Data

 

Chassis Event Log09/15/2018 22:45:010x806f00091301ffffPLAT0106"Host Power" has been turned offInformation 
Chassis Event Log09/15/2018 22:48:220x816f00091301ffffPLAT0107"Host Power" has been turned onInformation 
Chassis Event Log09/15/2018 22:48:340x806f00091301ffffPLAT0106"Host Power" has been turned offInformation 
Chassis Event Log09/15/2018 22:49:410x816f00091301ffffPLAT0107"Host Power" has been turned onInformation 
Chassis Event Log09/15/2018 22:49:520x806f00091301ffffPLAT0106"Host Power" has been turned offInformation 
Chassis Event Log09/15/2018 22:51:440x816f00091301ffffPLAT0107"Host Power" has been turned onInformation 
Chassis Event Log09/15/2018 22:51:550x806f00091301ffffPLAT0106"Host Power" has been turned offInformation 
Chassis Event Log09/15/2018 22:57:290x816f00091301ffffPLAT0107"Host Power" has been turned onInformation 
Chassis Event Log09/15/2018 22:57:410x806f00091301ffffPLAT0106"Host Power" has been turned offInformation 
Chassis Event Log09/15/2018 23:01:370x816f00091301ffffPLAT0107"Host Power" has been turned onInformation
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