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25 Posts

01-27-2021

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IMM2 Remote console failed to open

2021-01-29, 6:15 AM

HI Team,

 

I have IMM2 and able to login on it.

 

Installed Java 8.

 

But each time, when open the Remote Console, i having an error "Unable to launch the application" as per below:

 

I also tried the solution given from IBM website as per below selection - "Do not check" Perform signed code certification revocation, but issue still happen when opening remote console

 

 

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200 Posts

04-23-2015

Japan

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Re:IMM2 Remote console failed to open

2021-02-15, 1:15 AM

 

>how to get list of inventory to get list of Firmware which has been pushed out and installed from our activity.

 

End of command show updated package at this time.

Above results show uEFI and IMM2 are updated. Below example putpit show uEFI and RAID card firmware have been updated.

 

 

>Apart from Firmware, does the cli install latest driver also.

 

BoMC is firmware update tool and boot own OS. no driver update action taken on customer's OS.

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200 Posts

04-23-2015

Japan

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Re:IMM2 Remote console failed to open

2021-01-29, 9:02 AM

Hi

 

Maybe situation is hit for below Tech Tip. Try to follow workaround (cleaning Java cache file)

 

Remote console application does not work correctly without clearing JAVA configuration cache after closing previous session

https://datacentersupport.lenovo.com/us/en/solutions/ht510451

 

 

Thank you.

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25 Posts

01-27-2021

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Re:IMM2 Remote console failed to open

2021-02-02, 15:11 PM

Hi naoym,

 

Im still having the same issue with java 8.

 

even i already clean re-install the java 8.

 

if  i am using java 7, it works, then after a while i lost the KVM signal

 

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200 Posts

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  • Message 4 of 11

Re:IMM2 Remote console failed to open

2021-02-03, 1:40 AM

Hi,

 

Tip inform symptom is depends on Java8 version. I have used Java8 update192 and Remote console is able to startup. If using more newer Java update build, I saw symptom which tip described.  When see the symptom, workaround is cleaning up Java Cache from Java control panel (re-install is not resolve this issue). But as tip wrote same symptom will occur if opening remote console again.

 

IBM Systemx IMM2 require Java 1.8 as minimum version. Java7 may not work.

 

Thank you.

 

 

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25 Posts

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Re:IMM2 Remote console failed to open

2021-02-04, 5:44 AM

Hi 

 

Im uisng java 8as per below 

when i connected the BOMC, i getting display as per below:

 

At here, i could not move my mouse even from KVM switch to click - begin "button"

 

Then after a while, even i check physically at kvm switch, it shows no signal with green display.

 

Till now i could not upgrade firmware uisng Bomc to my lenovo M4 server

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25 Posts

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  • Message 6 of 11

Re:IMM2 Remote console failed to open

2021-02-04, 9:32 AM
I Also found my mouse and keyboard not responding when the Bomc screen displayed. Any specific mouse keyboard config need to do in the java kvm console
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200 Posts

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  • Message 7 of 11

Re:IMM2 Remote console failed to open

2021-02-04, 10:20 AM

Hello,

 

Let us confirm when this situation happen. Are you seen such screen situation after launch BoMC GUI?

Another question is, don't you see such screen situation during system Post or during BoMC OS booting?

If you don't use Remote control but only using Local Video, Mouse and keyboard then boot BoMC, do you see same situation?

I don't see such screen situation with my M4 IMM2 when booting BoMC GUI. what IMM2 version do you use now? 

 

 

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25 Posts

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  • Message 8 of 11

Re:IMM2 Remote console failed to open

2021-02-09, 9:02 AM
Hi Naoym, Havent got chance yet to directly connect keyboard & mouse in the server and test. I am using java 8. after the bomc screen appear while it doing comparison, i lost the mouse control. My iMM has been upgraded to IMM2 version
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200 Posts

04-23-2015

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  • Message 9 of 11

Re:IMM2 Remote console failed to open

2021-02-10, 10:05 AM

Hi,  Paul_Lee


As I sent you via private message, I don't see such lost mouse control situation and can not touch/check customer's env. so recommend to contact local support team to investigate reason why such symptom happen at you env only.

 

On the other hands, if your environment lost mouse control after launching BoMC "GUI" menu but simply would like to update firmware, another possible action to update system firmware is launch firmware update program from BoMC CLI menu. 

 

*I could update my system firmware with below action. But please make sure and kindly understand that this is just a my test results.. 

 

To creating BoMC with launching CLI command, you need to create BoMC image with "Full" option again.  Now you might create BoMC image with "Update " option. update option run GUI but can't use CLI mode. See below media creation wizard.

 

 

After created BoMC image with "Full" option, boot from created BoMC image. Different from previous one, after OS booted, BoMC menu like below appeared. 
After launch BOMC menu, select "3" Advanced System Configuration. Then, under new menu, select "10" Command line for Advanced Users.  Then, CLI menu will appeared like below. 

 

 

From here, change directly to /tmp/lxce_ux/command/uxspi/ .

 

 

At there, run UpdateXpress command to comparing environment/update system below. 

 

./lnvgy_util_uxspi_10.7_anyos_x86-64.bin update -l  /toolscenter/  

 

 

Command extract files, and compare package information which located at /toolscenter/ and system hardware itself. Then listed all package and mark possible update packages.  After that confirmation menu will appeared. you select "a" to accept the menu. Then selected package update will start. 

 

 

After starting update, wait a time until all package update have finished.  but please make sure if IMM2 version up is included as a update package, IMM2 have restarted during update action. It means remote console connection is once disconnected. 
So you need to re-connect IMM2, and open remote contorol again (make sure need to clear java cache before re-open remote control... which I wrote before). 

Below example output show IMM2 and uEFI is marked/ updated.

 

 

Then restart system. if uEFI is updated, new firmware activation will be proceeded.

This is what I can suggest to you.

 

*If you can't use keyboard similar to mouse control, I have no other idea. Strongly suggest to contact local support team to investigate your environment.

 

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200 Posts

04-23-2015

Japan

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  • Message 10 of 11

Re:IMM2 Remote console failed to open

2021-02-15, 1:15 AM

 

>how to get list of inventory to get list of Firmware which has been pushed out and installed from our activity.

 

End of command show updated package at this time.

Above results show uEFI and IMM2 are updated. Below example putpit show uEFI and RAID card firmware have been updated.

 

 

>Apart from Firmware, does the cli install latest driver also.

 

BoMC is firmware update tool and boot own OS. no driver update action taken on customer's OS.

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