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46 Posts

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ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-19, 13:26 PM

Hello. We have an new Lenovo-Server with an M5210 Raid-Controller. The X3650 M5 Server is running with esxi 6.5 (Build 5310538) Lenovo-customized Image (Download VMware vSphere).

 

I updated the firmwares of the Server with BOMC.

 

The esxi-Server is running for a few days. Yesterday evening the server wasn't responding allmost at all.

 

The logs reference to a problem with the RAID-Controller.

 

Maybe the Firmware of the Raid-Controller ist to new / not supported by lenvo.

 

Firmware: Our System: 4.620.00-8080 / Compatibility Guide: 4.620.00-7178

https://my.vmware.com/web/vmware/details?downloadGroup=OEM-ESXI650B-LENOVO&productId=614

 

Is it possible to downgrade the ServeRAID M5210 Firmware? Which is the best way to do this?

 

Link to the vmware-Forum Post: https://communities.vmware.com/message/2689668

 

Thank you very much and regards.

 

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366 Posts

03-07-2017

TW

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Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-20, 7:11 AM

Hi Luke89

Please check your private message.

Please feel free to leave your comment, thank you for support Lenovo
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366 Posts

03-07-2017

TW

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  • Message 3 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-21, 1:36 AM

Hi Luke89

 

if the ServeRAID controller is M5210e, I suggest that when the problem occur again, collect the service log data from the iMM2 immediately and call Lenovo to open support ticket. You also need to collect the vm-support dump to open the ticket. It is welcome that you can post the Service data in the forum. 

Please feel free to leave your comment, thank you for support Lenovo
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46 Posts

02-07-2017

CH

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  • Message 4 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-21, 9:59 AM

Hi RyanTsai

 

Thank you very much for your feedback.

 

I uploaded the IMM-Support-Log as attachment.

 

You can find the vmware-support-log, in my vmware-support topic:

Download: vmware-support-log

Link to the Topic

 

Thank you very much for checking.

 

Regards

 

Luke

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46 Posts

02-07-2017

CH

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  • Message 5 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-24, 7:21 AM

It looks like the IMM-Upload didn't work, so there is a Link:

 

https://communities.vmware.com/servlet/JiveServlet/download/2690861-180706/esxi04_8871AC1_S40E0YL_imm2_20170721_090743.tgz

 

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366 Posts

03-07-2017

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  • Message 6 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-24, 8:07 AM

Hi Luke89,

 

Thanks for your feedback. Trying to analyze the problem from the log, if you can provide some information will be great.

When you upgrade the ServeRaid M5210 firmware? Can you remember when the problem occurred?

Please feel free to leave your comment, thank you for support Lenovo
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46 Posts

02-07-2017

CH

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  • Message 7 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-24, 11:21 AM

Hi RyanTsai

 

Thanks for your feedback.

 

I upgraded the firmware with bomc befor I installed the vmware-esxi. So this server was running with this Raid-Controller-Fimrware from his beginning.

 

Yes I can remember when the problem occurred. It was the 2017-07-17T17:30 or 2017-07-18T04:43. I was transfering data over ssh with the 10GB-NIC from an other Server, so there was some load on this esxi-Server.

 

Not every vm-machine did freeze! But there was no ssh-connection on the esxi-host possibel. It was possibel to enter username and password to the IMM-Remote-Console, but then there was no login possibel. After that I made a Restart (over IMM).

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341 Posts

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TW

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  • Message 8 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-25, 3:23 AM

There are couple questions after reviewing your logs:

1. On 6/29, there was the Drive 7 failed out, how do you handle that? Did you changet the Drive (Bay) 7? or just re-plug-in it?

2.On 7/17, there is no obvious logs indicated what wrong with the RAID controller. I will send the case to development team to see if they can find something. However, the forum is not the official path to report this kind of issue. Please also open the ticket to lenovo service. 

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46 Posts

02-07-2017

CH

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  • Message 9 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-25, 6:28 AM

Hi, Thanks four your feedback.

 

The answers of your questions:

 

1. We made an Raid-Test at the beginning. The Drive is/was fine, therefore we just did re-plug-in the drive.

 

2. Therefor there are only esxi-logs which point on the RAID-Controller:
Link to the vm-Topic

 

"However, the forum is not the official path to report this kind of issue. Please also open the ticket to lenovo service."

 

Okay, I will do that, thank you very much for all of your help.

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341 Posts

03-07-2017

TW

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  • Message 10 of 12

Re: ServeRaid M5210 and esxi 6.5 - firmware to new (?) / not supported by esxi6.5 (?) downgrade (?)

2017-07-25, 6:35 AM

The internal ticket has been opened but as I memtioned, the forum path is usually slower than the official service ticket. If you hit the same error, please collected the service logs and vm-support dump before system reboot. I will post the update once I get developer's response.

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