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13 Posts

01-22-2019

Argentina

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X3550 M4 board error after a scheduled power off

2019-01-24, 17:48 PM

Hi,

Our problem is the following:

We have several IBM servers, but different models, only two of them are X3550 M4. During the last weekend there was a scheduled power off in our Institute, and when the power came back all the servers turned on without any problem,  but these two show "board" error on the diagnostic panel. Both are connect to an UPS with others that turned on without any problem. 

Something with this exaclty model is happening because it is not a chance that every other models turned on  and these two not and show the same error! Maybe it is a hardware problem very easy to solve.

We have already checked the battery and in both are ok.

has anyone solved this problem or know how to fix it?

Thanks!

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708 Posts

09-04-2018

United States of America

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Re: X3550 M4 board error after a scheduled power off

2019-01-25, 2:10 AM

Hi Mariela10,

 

Can you access the IMM Web interface for the two servers? Is there any event logs logged?

 

 

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9 Posts

05-30-2016

Hong Kong S.A.R of China

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Re: X3550 M4 board error after a scheduled power off

2019-03-14, 8:46 AM

Hi Mariela10,

 

Can you physical access the system? If yes, you can open the cover and check  the LEDs on the system board to identify the component that caused the error. 

If not, follow my colleagues previous update and log into IMM web for more error details.

 

Regards

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22 Posts

03-13-2018

Taiwan,China

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Re: X3550 M4 board error after a scheduled power off

2019-03-15, 7:20 AM

HI Mariela10,

 

Here is the suggested actions to correct the detected problems on the Light path diagnostics LEDs.

 

LEDDescriptionAction
BOARDAn error has occurred on the system board or the system battery.1. Check the LEDs on the system board to identify the component that caused the error. The BOARD LED can be lit due to any of the following reasons:
        Battery
        (Trained technician only) System board
2. Check the system-error log for information about the error.
3. Replace the failing component:
        Battery (see Removing the system battery and Replacing the system battery).
        (Trained technician only) System board (see Removing the system board and Replacing the system board).

 

The above information is also available at :

https://systemx.lenovofiles.com/help/index.jsp?topic=%2Fcom.lenovo.sysx.7914.doc%2Fr_light_path_diagnostics_table.html

 

Please try those action on your systems and if the further support is needed from Lenovo Technical Service, please refer to the information at :

https://support.lenovo.com/tw/en/solutions/lnvo-call

 

Hope this helps.

 

Thank you.

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41 Posts

09-11-2015

China

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Re: X3550 M4 board error after a scheduled power off

2019-03-18, 6:14 AM
There have been one issue is the server will not able to power on after one system shutdown. But the issue was resolved in the latest firmware version. so it's better to get you uEFI and IMM version so that to verify if it's affected.
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41 Posts

09-11-2015

China

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Re: X3550 M4 board error after a scheduled power off

2019-03-18, 6:18 AM

Mostly for this kind of behavior you can take one minimum configuration test if it still not came back after an AC cycle, that's one processor, 1 memory, one PSU, FANs, planar. If the server can power on with these minimum configuration test, you add the other parts one by one can troubleshoot which part failed.

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2 Posts

05-07-2019

Romania

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Re: X3550 M4 board error after a scheduled power off

2019-05-07, 7:26 AM

So, how did you solved it? Changed the board? Because I've just had the same problem and changing the battery didn't solve it.

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708 Posts

09-04-2018

United States of America

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Re: X3550 M4 board error after a scheduled power off

2019-05-07, 8:26 AM

Hi gb_rus,

 

Please refer to the suggestion described above, try the following methods:

1. Log into IMM web and check the event logs if it's accessible. Follow the Integrated management module II (IMM2) error messages to identify the issues. Please also check the UEFI and IMM firmware versions are up-to-date.

2. Open the cover and check the LEDs on the system board. Follow the light path diagnostics LEDs from Jjang3 mentioned to identify the problems.

3. Drain the AC power off around 3-5 minutes, and then reconnect it.  

4. Test with the minimum configuration to see if the server can power on successfully. Add other parts to identify if it's the component issue.

5. Contact Lenovo support for further assistance if the server is in service warranty. Please refer to the KB for more details:  How to open a support ticket for Lenovo Data Center products

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22 Posts

06-21-2019

Germany

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Re: X3550 M4 board error after a scheduled power off

2019-06-21, 19:05 PM

Hello,

 

i just want to warn everyone.

Install this important update, before your servers will get bricked:

 

https://support.lenovo.com/us/en/solutions/ht118532

 

I lost my second server today before i discovered, that basically its this issue. The boards are gone. 

I lost one System x3550 M4 Type 7914 a few months ago and just a few hours ago  a System x3650 M4, Type 7915. The second one was important.... Time to find a solution to access the data on the raid asap.... 

 

The symptoms are exactly the same as here, so i thought it could help for future reference. I wish you all good luck.

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13 Posts

01-22-2019

Argentina

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  • Posts: 13
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  • Message 10 of 99

Re: X3550 M4 board error after a scheduled power off

2019-06-24, 19:44 PM

This is terrible! in my institution we lost two X3550 M4 the same day after a scheduled power off. We dind't know about this update! no one told us about it. In our case, our country is passing through a very dificult financial situation and scientist like me, can' t affort to buy another IBM server like these. The only solution in this cases is to buy another board, but we can't affort it. 

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