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13 Posts

02-07-2021

Denmark

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  • Message 1 of 4

x3850 X5 not powering on.

2021-02-07, 9:37 AM

Hello Community!

 

Problem:

When I press the DC power button in the front nothing happens. The IMM, using 'Power On Server Immediately' cannot power the server on either.

I have tried to collect all information that I though might be relevant to the situation below.

I have seen many problems regarding these machines not willing to power up anymore, but not a solution that has worked.

 

Why I am in this situation:

I wanted to add an additional backplane for 8 disk support instead of only 4. Some how this failed because not all cables was attached. This resulted in the following error:

 

   0x800706082201ffff,  Sensor "DC Pwr On Block"

 

So I removed backplane, cables and raid card but I never did recover from the situation. Please see below in the section 'What I have tried'.

Some say that the whole system board needs to be replaced? Really, not attaching all backplane cables will destroy the whole motherboard - seems a little brittle to me? Sounds more like some stored incorrect state that needs to be reset?

 

Current status:

- IMM is working and accessible.

- IMM System Health Summary:

   Server power: Off

   Server state: System power off/State unknown

   'Server is operating normally. All monitored parameters are OK.'

- IMM Virtual Light Path:

Name Color Status
Power Green Blink
QPI Link 1-4 Green On
Heartbeat Green Blink
<All others> Not Applicable Off

- LEDs on the system board: Below the orange FAN next to the raid card there are 3 green LEDs:
   CR26 - Blinken

   CR24 - Off

   CR23 - On

- No errors on the 'Light Path Diagnostic'. No going through POST codes - just says '00'.

- Firmware VPD:

Firmware Type Version String Release Date
IMM YUOOH5A-1.55 01/15/2018
UEFI G0E188BUS-1.88 05/29/2018
DSA DSYTC5F-9.53 02/17/2014
FPGA G0UD92B-5.02 03/26/2014

 

 

Current hardware configuration:

- IBM x3850 X5, 7143B2G

- 1 x Memory card: 1 pair (DIMM1 and DIMM8) of 4GB memory - 8GB total

- 1 x CPU: E7-4820 (SLC3G)

- 0 x SAS raid card

- 0 x SAS backplane

- 0 x disks

- 0 x PCI adapters

I have tried to make the hardware configuration as basic as possible to make this easier.

 

Components:

FRU Number FRU Name Serial Number Mfg ID
47C2450 Memory Card 1 Y010UF3CK06Z WIST
47C2444 CPU Board Y011BG3BJ021 CLCN
69Y5945 Power Supply 1 K10814170BF EMER
69Y5945 Power Supply 2 K10814170BE EMER
88Y5889 System Board Y012BG417076 IBM

 

What I have tried:

- Minimize Hardware configuration - I have tried to remove everything that I can to make it more simple.

- Firmware downgrade, FPGA: I tried to downgrade the FPGA firmware to 'ibm_fw_fpga_g0ud88b-4.01_anyos_i386.upd' using the IMM. That actually made the machine boot again. I then added the raidcard and backplane (but no disks) and it failed again.

- Firmware upgrade, FPGA: I tried to upgrade the FPGA firmware back to 'ibm_fw_fpga_g0ud92b-5.02_anyos_i386.upd' but no luck.

- Firmware madness, FPGA: Tried to redowngrade to 4.01 and back to 5.02 but nothing will make it power on again.

- Remove the CMOS battery - to reset configurations.

- Crying and yelling - Do not work either.

 

Event log:

Index Sev Source Date/Time Call Home Event ID Text
1
I
- 02/07/2021; 10:35:40 N 0x4000000f00000000 Attempting to Power Up server SN# 06AH421 by user admin
2
I
- 02/07/2021; 10:34:55 N 0x4000000e00000000 Remote Login Successful. Login ID: admin from Web at IP address 192.168.8.186
3
I
- 02/07/2021; 10:20:23 N 0x806f00091381ffff "Host Power" has been turned off
4
I
- 02/07/2021; 10:20:08 N 0x4000001600000000 ENET[sp-ethernetport] DHCP-HSTN=calithturonimm, DN=hns.fanitas.com, IP@=192.168.8.115, SN=255.255.255.0, GW@=192.168.8.1, DNS1@=192.168.8.1
5
I
- 02/07/2021; 10:20:07 N 0x4000001900000000 LAN: Ethernet[eth1] interface is now active
6
I
- 02/07/2021; 10:20:01 N 0x4000001500000000 Management Controller calithturon reset was initiated by user admin
7
I
- 02/07/2021; 10:14:23 N 0x4000000f00000000 Attempting to Power Up server SN# 06AH421 by user admin
8
I
- 02/07/2021; 10:13:22 N 0x4000001400000000 The Chassis Event Log on system calithturon cleared by user admin
End of Log.
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31 Posts

08-22-2017

China

38 Signins

267 Page Views

  • Posts: 31
  • Registered: ‎08-22-2017
  • Location: China
  • Views: 267

Re:x3850 X5 not powering on.

2021-02-22, 2:27 AM

Team,

Based on the case history, will suspect this is a VRD problem, the root cause should be memory card/CPU board/ I/O board, I will suggest to open a technical case to IBM/Lenovo, it can't fix without board replacement. thanks .

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13 Posts

02-07-2021

Denmark

13 Signins

75 Page Views

  • Posts: 13
  • Registered: ‎02-07-2021
  • Location: Denmark
  • Views: 75
  • Message 2 of 4

Re:x3850 X5 not powering on.

2021-02-21, 11:38 AM

Hello!

 

What can I deduct from the lack of responses here? Will that mean that I need to buy a new 'System Board'?

 

Best regards,

- Morten Green Hermansen

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31 Posts

08-22-2017

China

38 Signins

267 Page Views

  • Posts: 31
  • Registered: ‎08-22-2017
  • Location: China
  • Views: 267
  • Message 3 of 4

Re:x3850 X5 not powering on.

2021-02-22, 2:27 AM

Team,

Based on the case history, will suspect this is a VRD problem, the root cause should be memory card/CPU board/ I/O board, I will suggest to open a technical case to IBM/Lenovo, it can't fix without board replacement. thanks .

0 person found this solution to be helpful.

This helped me too

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13 Posts

02-07-2021

Denmark

13 Signins

75 Page Views

  • Posts: 13
  • Registered: ‎02-07-2021
  • Location: Denmark
  • Views: 75
  • Message 4 of 4

Re:x3850 X5 not powering on.

2021-03-01, 5:41 AM

Hello!

 

I swapped the CPU board and the IO board (basically the whole computer), and now it works - obviously.

That was not the solution I have hoped for, but ok - now it runs again.

 

Best regards,

- Morten Green Hermansen

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