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12 Posts

05-31-2011

md

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Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-12, 16:49 PM

I purchase Lenovo laptops for my employees at work.

Just ordered 2 brand new T440P laptops. Both machines are exhibiting the same behavior.

Turned on first machine, ran windows Update + did firmware update. Machine restarts after firmware update (automatically), but it just hangs at the ThinkPad wallpaper (no icons/desktop/mouse). Since I did a firmware update, left the machine there for 24+ hours before doing a hard shutdown. It continued to sit there over the 24 hours, had to eventually do a hard shutdown. Machine is obviously bricked because the firmware did not update correctly.

Turned on the second machine, booted into Windows for the fist time, started a clean shut down immediately, experiencing the same hang. Hard reset the machine, same thing happens every time.

Is there some issue going on with these machines? Luckily CDW is great about return policies, but this needs to be addressed.  

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664 Posts

10-21-2011

Germany

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Betreff: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-12, 17:02 PM

Have you tried to do a Clean Install of Windows? Maybe that could solve these issues.

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12 Posts

05-31-2011

md

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Betreff: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-12, 17:08 PM

That's going to be my next step. I've already spent several hours troubleshooting this issue and it's a little difficult for me to allocate time to it. Hopefully I can give it a try later today or tomorrow.

It takes less time for me to return this and get a brand new one, than it does for me to troubleshoot it (which is normally what we do), however that doesn't seem to be getting us anywhere because the replacement laptop is doing the same thing.

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3 Posts

12-23-2013

United States

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Betreff: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-23, 2:07 AM

My coworker and I each bought a new T440p, and we are experiencing the exact same problem in both of our machines (freezing on shutdown with the wallpaper showing and nothing else).  I did a clean factory restore on my machine, but the problem still persists.  It probably happens one in every 5 times or so (i.e. very frequently).  The only way to get out of it seems to be by holding down the power button.  Both of our machines are i5 4200M with NVIDIA 730M.  Has anyone tried calling Lenovo about this?

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48 Posts

12-24-2013

Sydney

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Re: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-24, 7:20 AM

I have the same problem with my T540p.  It seems like this could be a problem for Lenovo to sort out.  I'm sure that we are not the only ones that have this issue.

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7196 Posts

10-29-2009

United States of America

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Re: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-27, 18:28 PM

Is this Win7?

Does the system have fingerprint reader?

 

http://support.lenovo.com/en_US/detail.page?LegacyDocID=SF13-D0217

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12 Posts

05-31-2011

md

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Re: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-27, 18:33 PM

It is Windows 7, and it has a fingerprint reader. 

I'm on the 3rd replacement machine and it's exhibiting the same behavior. 

Nice find, I am going to try updating the fingerprint software now. 


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3 Posts

12-23-2013

United States

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Re: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-27, 19:02 PM

Mine is also Windowns 7 with fingerprint reader.  Thanks a lot.

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12 Posts

05-31-2011

md

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  • Message 9 of 16

Re: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2013-12-27, 19:18 PM

Need to do some more testing still, but I think it's working. 

I've restarted the machine more times in the past 10 minutes than I have with any of these machines. 

Thanks!

Lenovo definitely needs to update the image they're using...bugs like this shouldn't get passed QA, especially if it's being deployed to thousands of machines. 

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1 Posts

01-24-2014

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  • Message 10 of 16

Re: Brand new T440p freezing on shutdown - happening on multiple identical laptops

2014-01-24, 6:57 AM

Facing the same problem, downloaded the fingerprint manger through the link. Now keping my fingers crossed and hopes it does not hang again.

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