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2 Posts

01-05-2011

St. Louis

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T410 DVD driver does not install properly. Yellow exclamation after installation

2011-01-05, 2:06 AM

Brand new Lenovo T410. XP Pro. The D drive is not present. When you go to the system settings in the control panel I uninstall thecd/dvd driver and then let Windows install it. It looks like its going to install properly and it installs but you get a message that windows is done installing but it didn't install properly. In the system settings you see the driver, "HL DT ST DVD ROM DU20N" but with a yellow exclamation mark. I have eliminated hardware. I took the hard drive out of the T410 shell and put it into a known good shell with a working drive. So it has to be software. I downloaded the cd/dvd driver detecting software from Lenovo's site and it did not detect the drive. Any thoughts on what could be the problem?

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9 Posts

03-17-2011

Guatemala

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Re: T410 DVD driver does not install properly. Yellow exclamation after installation

2011-03-17, 20:49 PM

Same problem with the "HL - DT - ST DVD-ROM DU20N", on a T400.  The drive is not even recognized by the FWSB06 DVD firmware utility provided at http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70448.

 

Yes, I tried uninstalling/reinstalling from Device Manager.  I have NOTphysically removed the drive.

 

Updating the BIOS (7UUJ46US) did not help either.

 

The Device Status on Device Manager sais: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

 

Can anyone tell me how should the registry keys look like, so I can enter Regedit and fix it myself?  Or better yet, can anyone provide the actual drivers?

 

In the mean time I will try to disable DMA at the SCSI on the windows Registry...

 

How can I get my DVD to work?

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9644 Posts

12-27-2009

Canada

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Re: T410 DVD driver does not install properly. Yellow exclamation after installation

2011-03-17, 22:31 PM
Weird. Windows should put on a generic driver. Try uninstalling the driver, removing the drive from the UltraBay, and reinsert it.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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9 Posts

03-17-2011

Guatemala

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Re: T410 DVD driver does not install properly. Yellow exclamation after installation

2011-03-19, 4:33 AM

Nope!  that does not solve it, because the problem is neither Windows, nor the DVD-ROM driver, nor the physical device itself.  This will affect any CD or DVD drive that is attached to the system.  I borrowed a USB2 external optical drive from a friend as a temp solution and the problem extended to it, so I searched for a Windows related forum on the issue.  The problem is actually a couple of keys added by Adobe products during their installation.

 

This is the source of the problem:

 

Registry address:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

Keys:

LowerFilters and UpperFilters.

 

The fix I found goes like this:

 

1. Uninstall ALL Adobe products.

2. Make a backup export file of the {4D36E965-E325-11CE-BFC1-08002BE10318} registry folder.

3. Delete the "LowerFilters" and "UpperFilters" keys contained in that folder.  It is possible only one of the two keys is present.  Just delete it.  Don't touch any other registry folder.

4. Re-start the computer.  The driver will be found and installed automatically by Windows.

5. Re-install the adobe products.

 

The instructions I found on the Microsoft forum says that, if the solution doesn't work, you should just restore the deleted keys from the saved backup file.

 

It's only natural to blaim the system manufacturer when a piece of hardware does not work, but that would be unfair.  It was Adobe and it can affect any PC brand computer.  Keep this solution handy, as the problem will affect any CD or DVD drive.

 

Thanks.  Live long and prosper....  ; )

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1 Posts

02-17-2015

The Fens

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Re: T410 DVD driver does not install properly. Yellow exclamation after installation

2015-02-17, 19:05 PM

I had this problem  with my B750 All in One. Followed your instruction, I THINK YOU ARE A GENIUS. Thank you very much

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1 Posts

08-08-2018

Spain

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Re: T410 DVD driver does not install properly. Yellow exclamation after installation

2018-08-08, 9:27 AM

This worked for me. It repairs also virtual dvd drives.


I did not need to uninstall Adobe products.
I did not need to extract the DVD hardware.
I did not need to delete the dvd from manager.
I did not need to update driver.

1.- Just went to regedit.exe,

 

2.- located the the registry address, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

3.- deleted string (line) "LowerFilters"

4.- deleted string (line) "UpperFilters"

5.- Rebooted.

Fixed.

 

Sure there will be another solution or update to fix. But found usefull to post as it happened again 7 years after last post from Heimrich in 2011.


Thank you so much Heimrich!
bracod

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