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987 Posts

06-03-2011

United States of America

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T420 Keyboard issue with J & K keys

2011-07-01, 17:51 PM

Just had my system board (first call), keyboard, and palm rest (second call) replaced under warranty. My "J" and "K" keys now feel off. On the "J" key the right hand side is difficult to press down so I have to hit it closer to the "H" key or press very hard to make it work. On the "K" key the left hand side is hard to press down so I have to hit it closer to the "L" key or press to make it work.

 

When I took the keys off to look at them and try to reseat them, I noticed a bulge between where the "J" and "K" keys sit, closer to the "J" key. Does anyone have any suggestions for fixing this, or am I just going to need to call to have the keyboard replaced again? It is difficult to constantly have a tech coming out, and three repairs in the first week of ownership seems excessive.

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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9644 Posts

12-27-2009

Canada

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Re: T420 Keyboard issue with J & K keys

2011-07-01, 23:34 PM
Could the bulge be the other side of the screw holding it in place? Maybe it wasn't screwed in all the way.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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9644 Posts

12-27-2009

Canada

3313 Signins

95283 Page Views

  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
  • Views: 95283
  • Message 2 of 3

Re: T420 Keyboard issue with J & K keys

2011-07-01, 23:34 PM
Could the bulge be the other side of the screw holding it in place? Maybe it wasn't screwed in all the way.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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987 Posts

06-03-2011

United States of America

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  • Posts: 987
  • Registered: ‎06-03-2011
  • Location: United States of America
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  • Message 3 of 3

Re: T420 Keyboard issue with J & K keys

2011-07-02, 1:16 AM

It was the screw. Figured that out an hour after I posted. The screw is too big, so I am thinking the tech put the wrong screw into the keyboard slot and the keyboard screw in elsewhere. I wonder if they are different sizes.

 

Called tech support. New keyboard (tech support is concerned that screw that was too long may have damaged keyboard) + screw kit is on its way to local on-site tech. Screw kit is backordered, so we'll see when it comes in. I am very happy I bought the on-site warranty.

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

------------------------------------------
When asking for help, post your question in the forum. Remember to include your system type, model number, and OS. Do not post your serial number.

Did someone help you today? Thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help others with the same question in the future.
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