English Community

ThinkPad NotebooksThinkPad: 11e (Windows), 13, E and Edge series Laptops
All Forum Topics
Options

1 Posts

01-13-2021

AT

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎01-13-2021
  • Location: AT
  • Views: 5
  • Message 1 of 2

AMD Radeon RX 550X Overheating and Pressing Random Buttons on ThinkPad E590

2021-01-13, 16:42 PM

Hello!

 

I have a real problem with my dedicated GPU. Whenever I play a game like Battlefield 3 for example, my GPU overheats massively and starts throttling. I was able to kind of manage this by using ThrottleStop, FPS Limits and Power Options. However, what still happens all the time is that at some point while playing the game minimizes and my laptop starts moving the mouse around and pressing random buttons. It is locking the CTRL key and clicking all the time. However, I cannot just stop this by pressing all the usual buttons like CTRL, ALT or any other key. The only way I can stop this is by disabling the AMD GPU in the device manager. Then it stops. It also doesn't happen at all if this GPU is disabled.

 

I have the latest drivers from the AMD homepage. Before that, I have also tried to download the driver from the official Lenovo page for this particular laptop. Still had the same problem. I understand the throttling and I understand the overheating. But why on earth is the GPU pressing and locking random buttons and moving my mouse around? Sometimes this even happens at startup when the GPU is enabled.

 

I want to mention that besides that the GPU seems to work fine. I can play BF3 on Ultra (until it gets too hot and throttles) without any problems. And I also want to mention that I re-installed the OS already once.

 

Here are my hardware specifications:

 

ThinkPad E590

CPU: Intel Core i7-8565U @1.80GHz

On-Board GPU: Intel UHD Graphics 620 (No problems with this at all)

Dedicated GPU: AMD Radeon RX 550X

RAM: 16GB

Hard Drive: 512 GB SSD

 

I hope someone can help!

 

 

Moderator comment: Moved to the proper forum. (NateS)

Reply
Options

1893 Posts

08-02-2018

US

702 Signins

10511 Page Views

  • Posts: 1893
  • Registered: ‎08-02-2018
  • Location: US
  • Views: 10511
  • Message 2 of 2

Re:AMD Radeon RX 550X Overheating and Pressing Random Buttons on ThinkPad E590

2021-01-13, 20:19 PM

Hi InStrike! 


Welcome to Lenovo Community Forums.


If you already reset the machine to factory defaults and installed the GPU driver from AMD and Lenovo as well but still having the same problem, there is a big possibility of a hardware failure. Under the display adapter on the Device manager, do you only see AMD there or do you have Intel or Nvidia as well? If you only have AMD then I would recommend contacting support and have this repaired or create an Eticket: https://pcsupport.lenovo.com/at/de/servicerequest.


Jwes_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms