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05-01-2021

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Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-01, 9:43 AM

Hi Guys 

 

I've ran into a problem with my brand new thinkbook 15G2 ITL.

I've been using this laptop on a hybride usb C docking station for over a month without any problems.

Suddenly yesterday when I wanted to connect my laptop to the docking station, the docking acted very odd. The background of my screen went black & the two other screens that are connected to the docking station where constantly flashing. I still could see that the laptop was connected to the lan (via the docking) & that the laptop was charging true the usb C. The two screens in the docking are connected via DP.

 

What have I already tried? 

- Installing the driver of the docking station: thinkpad_hybrid_usb_c_with_usb_a_dock_driver_web_v1.0.0.24.exe 

- Upgrade the docking's firmware:  thinkpad_hybrid_usb-c_with_usb-a_dock_web_fw_v1.0.0.30.exe Firmware Update Tool

 

Unfortunatly this could not resolve my problem. 

 

I've tried to connect a non lenovo laptop ( Dell vostro) and this was no issue at all, I could work on both screens.

All windows updates are installed and the pc is up to date.

 

Anyone got a solution to my problem?

 

Thanks in advance! 

 

 

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3684 Posts

08-02-2018

United States of America

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-03, 8:26 AM

Hello Skettis!


Welcome to community forums

 


When you connected a non-Lenovo computer to the docking station, are you using the same cable?

 

Just to make sure everything is up to date on your computer, run the update through the Lenovo Vantage app and install all available updates especially the BIOS.

 

Let us know how it goes.

 

 

 

Jwes_Lenovo



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7 Posts

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Belgium

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-03, 10:36 AM

Hi Jwes

 

Thank you for your reply.

Yes the non Lenovo laptop is connected with the same usb C cable provided by the docking station. 

 

I've updated the Bios via the vantage app & installed the latest HD Graphics XE drivers.

Unfortunately this didn't work. 

 

I'd found it interesting that the device manager keeps on reloading & flashing as well, is this related? 

 

Thank you for your reply. 

 

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3684 Posts

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-03, 22:16 PM

Try uninstalling the firmware of the docking station in the device manager then restart the computer. Install the dock driver first then the firmware after that.

 

Let us know how it goes.

 

 

 

Jwes_Lenovo

 



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7 Posts

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-03, 22:23 PM
Any suggestions how I uninstall a firmware? :)
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7 Posts

05-01-2021

Belgium

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-04, 12:53 PM

Hi Jwes

 

Ive tried downgrading the firmware & reinstalling the dockdriver. 

Unfortunately, same result.  I've attached a picture of the screen while connecting to the dock. 

 

Thanks for your reply. 

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3684 Posts

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-04, 15:09 PM

Check if it's available to uninstall the dock driver/firmware under the device manager? 

 


Jwes_Lenovo



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7 Posts

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Belgium

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-04, 15:12 PM

I can only, update, roll back driver, disable driver or uninstall device.. 

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3684 Posts

08-02-2018

United States of America

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Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-04, 15:59 PM

As mentioned twice earlier, uninstall it and restart the computer. Install the driver then the firmware after that.

 

Check or observe if the issue is the same.

 

 


Jwes_Lenovo



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7 Posts

05-01-2021

Belgium

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  • Message 10 of 12

Re:Lenovo ThinkPad Hybride Usb C docking Freezes on thinkbook 15G2 ITL

2021-05-04, 16:20 PM

the uninstall, restart, install driver & install firmware did not solve my problem.. 

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