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4 Posts

04-29-2021

United States of America

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Lenovo Thinkbook 14 - BitLocker Drive Encryption Error

2021-04-29, 18:50 PM

Hello,

 

We have several Thinkbook 14's that need to have Bitlocker Configured on them, however, we receive this error message:

"The data drive specified is not set to automatically unlock on the current computer and cannot be unlocked automatically. C: was not encrypted."

 

Please see attached PNG for the error.

 

We have double checked all of the BitLocker GPO settings and they all work, in fact, we are able to configure bitlocker on these machines if we skip the "System Check" portion of the deployment. We have tried updating the BIOS, TPM Chip drivers, and looked through BIOS settings to see if there was anything that might interfere to no avail. Has anyone else run into this issue before with Thinkbooks?

 

Also, when we configure BitLocker on a Thinkbook by skipping the "System Check," it prompts the user EVERY time they log in for the recovery key. This is not a sustainable solution. 

 

We have several other models of Lenovo, including mid tower and tiny desktop PC's as well as other Lenovo laptops, and these Thinkbooks are the only ones that have this issue.

 

Has anyone else encountered this? Any help would be greatly apprecatied!

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5531 Posts

08-02-2018

Philippines

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Re:Lenovo Thinkbook 14 - BitLocker Drive Encryption Error

2021-04-29, 21:19 PM

Hi gillesg!


Welcome to community forums

 


There are several model variants for the Thinkbook 14, can you send us the MTM of your machine?

 

Try updating the BIOS manually from the support site: https://support.lenovo.com/us/en

 

If the issue is the same, try loading the default BIOS setup.

 

Let us know how it goes.

 

 

 

Jwes_Lenovo



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4 Posts

04-29-2021

United States of America

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Re:Lenovo Thinkbook 14 - BitLocker Drive Encryption Error

2021-05-03, 16:35 PM

Sorry for the late response.

 

I cannot find the MTM on my machine, but my model is the 14-IIL. We also have some called the 14-IWL as well. We have several different types of ThinkBook 14's - all of which have this same issue regardless of spec or hardware.

 

BIOS has been updated manually via the utility. Defaults have been loaded as well, and the issue still occurs.

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4 Posts

04-29-2021

United States of America

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Re:Lenovo Thinkbook 14 - BitLocker Drive Encryption Error

2021-05-04, 11:57 AM

Any other ideas?

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4 Posts

04-29-2021

United States of America

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Re:Lenovo Thinkbook 14 - BitLocker Drive Encryption Error

2021-05-05, 12:35 PM

Bump.

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5531 Posts

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Philippines

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Re:Lenovo Thinkbook 14 - BitLocker Drive Encryption Error

2021-05-05, 21:37 PM

Bitlocker is a Microsoft security software so you may also check with them on usual requirements and error codes relating to this issue.


On the machine, you may want to reload the BIOS defaults and save and exit making sure that everything is expected from its hardware configurations.

 

 

 


Jwes_Lenovo



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