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379 Posts

11-04-2019

PH

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  • Message 11 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-07, 19:54 PM

Hi ,

 

This information you would definitely be a big help for isoloating and fixing the problem. I'll forward this right away :).

 

Jeremy



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8 Posts

12-17-2019

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  • Message 12 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-07, 19:57 PM

Thank you. It would be nice to get this fixed.

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0 Posts

02-10-2020

US

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  • Message 13 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-10, 22:04 PM

just to add my feedback on this. Have a ThinkBook 14 (part # 20RV00AVUS) and have the same error when using the USB C Gen 2 dock. Tried BIOS updates on machine, firmware & driver updates on the dock but nothing changed. Lenovo support on the phone walked me through a bunch of steps with no resolution.

 

The only way I was able to get the machine to stop beeping was using the Hybrid USB-C dock or a Thunderbolt 3 dock. Both of these docks provide 65W's or higher in machine power while the USB-C Gen 2 only does 60W. Lenovo support told me on the phone the USB C Gen 2 dock wasn't supported but I made them look at Lenovo's own Smartfind & OCM tools which show it is listed as supported. I think for now the best solution is moving to the Hybrid dock even though its a little more $. Will be following this thread to see if anything changes. 

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8 Posts

12-17-2019

US

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  • Message 14 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-10, 23:35 PM

Thanks for your feedback.

 

As I already bought the USB C Dock I dont feel like spending more on another dock.

As I mentioned previously if I plug in the power supply that came with the laptop (in additon to the dock power) the error does not occur. Another option is to unplug the dock from the laptop, boot up the laptop, then plug the dock in.

 

 

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1 Posts

08-15-2019

DE

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  • Message 15 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-12, 9:48 AM

Same error message here on startup with a ThinkBook 15-IML (20RW) and USB C Dock Type 2 (40AS0090EU).

 

Latest BIOS and updates applied. Smartfind lists the ThinkBook as compatible, without further notes.

 

Hope Lenovo is going to release a BIOS update soon.

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8225 Posts

09-04-2014

SK

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  • Message 16 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-13, 15:47 PM

Hello All,

 

Thanks for bringing this to our attention, engineers have been able to reliably reproduce the issue and have established that the error message is a “false” error message which, although annoying, can be bypassed by pressing F1 with no loss of functionality to the ThinkBook or USBC Gen 2 Dock. Work has already begun to create a fix which will mitigate the error message, any updates will be provided in this thread.

 

Andy

 

English Community Administrator
Lenovo eServices

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7 Posts

10-01-2019

DE

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  • Message 17 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-14, 10:17 AM

Good news, thank you!

 

What about the second problem:

The notebook doesn't power on when the dock button is pressed.

Is this related and will be fixed, too?

 

(Our users usually leave the lid closed and work only on monitors,

so this is essential for them.)

(Power button on the side like L380s avoided the necessity.)

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8 Posts

12-17-2019

US

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  • Message 18 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-02-14, 12:37 PM

Yes, I found this only works if the lid is left open.

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1 Posts

05-15-2020

SE

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  • Message 19 of 21

Re: Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-05-15, 7:22 AM
Any news on this issue? Haven´t seen an uptade that fix this problem yet :(
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8 Posts

12-17-2019

US

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  • Message 20 of 21

Re:Start Up Error Message when using USB C Dock Type 2 and Thinkbook 14

2020-05-15, 12:27 PM

The latest BIOS upgrade has fixed the problem!  YAY

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