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40 Posts

02-24-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 40
  • Registered: ‎02-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 14

ThinkBook 15 draining battery when turned off - help please!

2021-03-05, 9:29 AM

Hi,

 

I shut down my ThinkBook 15 through the Windows shut down button and now when I turned the laptop on, the battery has drained from 93% down to 77% over the course of a few days.

 

Surely when the laptop is off, the battery should not drain at all? I've never experienced this before on any other laptop? Help please?!

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2074 Posts

01-08-2021

Philippines

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  • Message 2 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-05, 14:30 PM

Hello simontakel,

 


Greetings

 

You can check the steps here: 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkbook-series/thinkbook-15-iml/solutions/ht509457-battery-may-discharge-when-laptop-is-powered-off-or-in-a-sleep-state-thinkpad-ideapad


Update us how things go for you.

 

 

Regards, 
Lorenzo_Lenovo



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40 Posts

02-24-2021

United Kingdom of Great Britain and Northern Ireland

55 Signins

385 Page Views

  • Posts: 40
  • Registered: ‎02-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 385
  • Message 3 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-05, 14:32 PM

Hello @Lorenzo_Lenovo - the USB charging when off was already disabled before I had this battery drain problem. And in regards to the first step, the option is greyed out on in the menu, see below attachment...

 

 

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40 Posts

02-24-2021

United Kingdom of Great Britain and Northern Ireland

55 Signins

385 Page Views

  • Posts: 40
  • Registered: ‎02-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 385
  • Message 4 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-08, 12:48 PM

Any help with this? @Lorenzo_Lenovo ?

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40 Posts

02-24-2021

United Kingdom of Great Britain and Northern Ireland

55 Signins

385 Page Views

  • Posts: 40
  • Registered: ‎02-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 385
  • Message 5 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-14, 20:39 PM

I’m still having problems with this. My laptop battery drains 1-3% every day when it’s shut down and also when I’m using it plugged in to the AC.

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2074 Posts

01-08-2021

Philippines

142 Signins

10535 Page Views

  • Posts: 2074
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 10535
  • Message 6 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-16, 18:00 PM

Hello simontakel,

 


My apologies for the late response.

Update the drivers and BIOS to the latest version thru the support site.

Also from BIOS, load the default settings then save and exit.

If problem persists, I suggest that you reach out to the tech support for your region.

 


Best regards, 
Lorenzo_Lenovo



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40 Posts

02-24-2021

United Kingdom of Great Britain and Northern Ireland

55 Signins

385 Page Views

  • Posts: 40
  • Registered: ‎02-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 385
  • Message 7 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-16, 19:13 PM

Hi @Lorenzo_Lenovo - BIOS and drivers were updated before I noticed this issue. I’ve only had the laptop for about 5 weeks. Is it normal for the battery to drain like this when not in use?

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2074 Posts

01-08-2021

Philippines

142 Signins

10535 Page Views

  • Posts: 2074
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 10535
  • Message 8 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-03-17, 18:08 PM

Kindly contact the tech support for your region. They will provide the next step for this issue.

 


Best regards, 
Lorenzo_Lenovo



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2 Posts

05-13-2021

Iraq

4 Signins

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  • Posts: 2
  • Registered: ‎05-13-2021
  • Location: Iraq
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  • Message 9 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-05-13, 2:00 AM

My laptop ThinkBook 15 G2 ITL Laptop - Type 20VE have a problem when shutting down the battery drain fast I have tried to stop fast start-up and charging on USB inside BIOS but still have the problem.

anyone can help me I don't find the solution until now.

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40 Posts

02-24-2021

United Kingdom of Great Britain and Northern Ireland

55 Signins

385 Page Views

  • Posts: 40
  • Registered: ‎02-24-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 385
  • Message 10 of 14

Re:ThinkBook 15 draining battery when turned off - help please!

2021-05-17, 9:56 AM

@Moafak - did you get your problem resolved? I sent my laptop back and exchanged for a replacement, but I'm still having the same problem and no help from Lenovo!

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