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11-06-2020

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Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-22, 18:27 PM

Brand new Thinkbook 13s Gen2 AMD. The touchpad freezes periodically. Normally, the touchpad works perfectly: it registers gestures, clicks are responsive, etc. But at times, it will stop working for 3-5 seconds every 30-45 seconds. During that time, it won't respond to any touch or gestures. If I wait a few seconds, it will work perfectly again.

 

Any tips for getting this working? Does this sound like a software or hardware problem? The driver is fully updated.

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6051 Posts

08-02-2018

Philippines

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Re:Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-22, 21:40 PM


Hello Toby Belch!


Greetings

 


Can you send a screenshot of the touchpad driver version under the device manager or check if the device has a Precision touchpad? Follow this link: https://support.lenovo.com/ph/en/solutions/ht506066-introduction-to-precision-touchpad-windows-10

 

And also, send a screenshot of the OS version and BIOS version under the system information?


Let us know.

 


Jwes_Lenovo



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5 Posts

11-06-2020

United States of America

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Re:Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-23, 2:44 AM

This is the driver. Yes, it says it is a precision touchpad.

 

As for the OS version and bios:

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6051 Posts

08-02-2018

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Re:Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-23, 11:29 AM


I see. Check if you have pending Windows updates and install them.

 

If the issue is the same, run the system file checker on the command prompt.
 
Make sure to run the cmd prompt as administrator. Type SFC /SCANNOW

 

 

Jwes_Lenovo



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5 Posts

11-06-2020

United States of America

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Re:Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-25, 5:39 AM

I ran the file checker. It said it fixed some issues, but the touchpad issue remains.

 

Windows update is up to date.

 

I have also been able to narrow down the issue: it related to the left edge of the touchpad. Touches that I begin on the left side will sometimes not register.

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5 Posts

11-06-2020

United States of America

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Re:Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-27, 15:13 PM

Update: I deleted the existing driver and did not reinstall it. The issue seems to be fixed!

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6051 Posts

08-02-2018

Philippines

959 Signins

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  • Posts: 6051
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Re:Thinkbook 13s Gen2 AMD - touchpad freezes periodically

2021-06-28, 16:01 PM

Good to hear that the issue has been resolved.


Regards

 

 

Jwes_Lenovo



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