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adamhorv
Paper Tape
Posts: 3
Registered: ‎12-02-2019
Location: HU
Views: 167
Message 1 of 4

Thinkbook 13s - bluetooth mouse issue

Hi,

 

I have a problem with bluetooth connection. When bluetooth mouse is used, after every 5th minute it stops working. After new connection the problem occours again. What I have done: reinstall driver, install all Lenovo updates and Windows updates, try a new mouse, try the old one with another PC. The problem is still here.

 

Thanks

Adam

Support Specialist
Posts: 1,618
Registered: ‎08-02-2018
Location: US
Views: 147
Message 2 of 4

Re: Thinkbook 13s - bluetooth mouse issue

Hi adamhorv! Have you tried connecting the Bluetooth mouse to other devices and check if it works properly? Do the other Bluetooth devices connected to your computer experiencing the same problem? May we know what is the current OS version running on your computer? Type winver on the search box and send to us the result. Could you also screenshot the Bluetooth driver details under the device manager and send it to us? Let us know.



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adamhorv
Paper Tape
Posts: 3
Registered: ‎12-02-2019
Location: HU
Views: 135
Message 3 of 4

Re: Thinkbook 13s - bluetooth mouse issue

Hello,

 

Okay, I think here is the answer: it is allowed for the system to switch off bluetooth device to save energy. Under device manager, in bluetooth driver settings there is an option for it, 'on' is default. (See picture below.) I have switched it off, now it seems good.

 

Thank you for your questions, they helped a lot.

 

Adam

Highlighted
Support Specialist
Posts: 1,618
Registered: ‎08-02-2018
Location: US
Views: 129
Message 4 of 4

Re: Thinkbook 13s - bluetooth mouse issue

Good to hear that. For more information about your machine you can refer to the links below.

 

User Guide: https://download.lenovo.com/consumer/mobiles_pub/thinkbook_13s_14s_iml_201910_ug_en.pdf

 

Hardware manual: https://download.lenovo.com/consumer/mobiles_pub/thinkbook_13s_14s_im_hmm_201910.pdf

 

Drivers and Software: https://pcsupport.lenovo.com/ph/en/products/laptops-and-netbooks/thinkbook-series/thinkbook-13s-iml/...

 

Regards



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