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8 Posts

03-25-2020

United States of America

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Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 20:36 PM

I recently bought a Thinkbook 14 Gen 2 AMD. Touchpad is unreliable and unresponsive. At times, it would freeze and become delayed for 20 seconds or so. This happens a bunch of times while I am using the trackpad. How long it lasts is also questionable, roughly around 10-30 seconds. Seems to only

be the left side. 

 

I have tried all the suggestions I’ve found on this forum and even wiped the computer and still no improvement. 

 

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981 Posts

01-04-2018

United States of America

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Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 21:17 PM

Try following the steps in this video:

 

Upgrade your Trackpad for FREE! - YouTube

 

 

Let me know how it goes. @LelouchV will let me know you've replied.

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8 Posts

03-25-2020

United States of America

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Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 21:39 PM

@LelouchV interesting. Thanks. I was going to try but my settings don't show ELAN or Synaptic...?

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8 Posts

03-25-2020

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Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 21:43 PM

Shows as precision here

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981 Posts

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Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 21:53 PM

I see, you have precision drivers already. Make sure the trackpad is clean. If the issue has persisted through a reinstallation of Windows, perhaps contact Lenovo for a repair or replacement, the trackpad may be defective.

 

When the trackpad is unresponsive, is the computer also unresponsive? Will pressing the windows key still open up the start menu, for example, while the trackpad is frozen? If not, then the trackpad is likely defective.

 

You can try seeing if you have any other drivers available for your trackpad by right-clicking HID compliant mouse and going to properties -> Driver tab -> Update Driver -> Browse my Computer for drivers -> Let me pick from a list of available drivers -> and try installing one of the other drivers on the list (one of which will be the one currently installed). Changing drivers will only work if you're lucky and the issue isn't physical.

 

Let me know.

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8 Posts

03-25-2020

United States of America

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Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 21:57 PM

Tried this with no luck also. Windows key does work when touchpad doesn't. Thanks for trying. I got a really good price on this machine and waited 2 months to get it after ordering and they can't replace it. Seems either out of stock or no longer making.

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981 Posts

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  • Message 7 of 14

Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 22:20 PM
I see. Your best options would be to try and get a warranty repair or try various online "fixes" for lagging trackpads - you might get lucky with one. Sorry I couldn't help more.
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2 Posts

06-01-2021

Canada

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  • Message 8 of 14

Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-11, 23:08 PM
Same. I had done a factory reset on my ThinkBook 13 Gen 2, still did not work. I returned it instead.
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8 Posts

05-26-2021

Sweden

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  • Message 9 of 14

Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-14, 7:35 AM

Oh, I recently had the same issue. Unfortunately I had to send my machine off to lenovo's repair center, where the technicians struggle to identify the problem, so it's stuck there for more than a week now. I had to call them three times already to "provide additional information" which is the same information I have written here in the forums and mailed to the technician who suggested me to send it off for a repair.

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1 Posts

06-17-2021

Singapore

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  • Message 10 of 14

Re:Thinkbook 14 G2 AMD Touch pad left side not working

2021-06-19, 2:40 AM

I have a thinkbook 14 G3 with the same issue.Can you update us on weather the touchpad issue is resolved after the repair?

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