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2 Posts

09-28-2019

India

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  • Posts: 2
  • Registered: ‎09-28-2019
  • Location: India
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Thinkbook 14s IWL Screen flickering issue and dead pixels on the display

2019-10-03, 17:48 PM

I recently purchased a Thinkbook 14s IWL from Lenovo's USA website and turns out that after a few days the screen started to flicker. I am pretty sure the diaply is faulty since I have also now noticed a couple of dead pixels on it. 

 

I have posted the details of the same here along with a link to the video: https://superuser.com/questions/1487188/thinkbook-14s-iwl-screen-flickering-issue.

 

Since I am now in India, although I have purchased an internatioanl warranty, I am unsure whether my issue will be resolved, since the model is not yet launched in India.

 

Would I be able to get a replacement? I really liked the laptop but I am disaapointed that there are such basic QA issues with the hardware.

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1976 Posts

08-02-2018

United States of America

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  • Posts: 1976
  • Registered: ‎08-02-2018
  • Location: United States of America
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Re: Thinkbook 14s IWL Screen flickering issue and dead pixels on the display

2019-11-15, 15:17 PM

Hi Pdhimate! Welcome to our forums community. These models doesn't have international warranty after checking from our website: https://pcsupport.lenovo.com/us/en/iwslookup. Please check the Lenovo dead pixel policy here: https://support.lenovo.com/us/en/solutions/ht004254. Lastly, the warranty of the device applies in the US only. You may want to check your repair options from any of our authorized repair centers. You can find the list here: https://support.lenovo.com/in/en/solutions/ht118678. Filter the country and cho0ose the nearest outlet base on your location. 



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