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3 Posts

05-04-2021

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Thinkbook 15-iil black screen

2021-05-04, 14:06 PM

Hello everyone,

 

 

3 months ago I bought a new Thinkbook 15-IIL laptop type 20SM. And it worked well so far. 

 

 

 

But the last time I turned it on was monday night I finished my work I turned it off normally, tuesday morning, the battery was still dry I plugged in the power supply and I managed to start the laptop but after the Windows logo appeared, it turned off by itself. I turned it back on and suddenly it started beeping while the screen was black. After 1 minute, I decided to press and hold the power key to turn off the laptop as no other key seemed to work.

 

 

 

I tried several methods but none of them worked, Connect a monitor in HDMI, boot with a live USB, I followed the instructions on this page https://support.lenovo.com/ma/fr/solutions/ht510479 

 

 

 

I just want to point out that the LED indicator on the two buttons CAPS and NUM Lock does not work. And the fan is still running.

 

 

 

 

 

Thank you in a dvance for your help.

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3684 Posts

08-02-2018

United States of America

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Re:Thinkbook 15-iil black screen

2021-05-04, 16:18 PM

Hi Jdkero!


Welcome to community forums

 

 

Can you check if the HDD/SSD is detected under the BIOS window? Here is how: https://support.lenovo.com/ph/en/solutions/ht500222-recommended-ways-to-enter-bios-boot-menu-thinkpad-thinkcentre-thinkstation

 

If yes, press the F9 key in the BIOS to load the default setup then press the F10 key to save it.

 

 

Jwes_Lenovo



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3 Posts

05-04-2021

United States of America

2 Signins

35 Page Views

  • Posts: 3
  • Registered: ‎05-04-2021
  • Location: United States of America
  • Views: 35
  • Message 3 of 4

Re:Thinkbook 15-iil black screen

2021-05-04, 16:36 PM
I can't access the bios, i think the whole keyboard is not working too
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3 Posts

05-04-2021

United States of America

2 Signins

35 Page Views

  • Posts: 3
  • Registered: ‎05-04-2021
  • Location: United States of America
  • Views: 35
  • Message 4 of 4

Re:Thinkbook 15-iil black screen

2021-05-04, 16:37 PM
I even plugged in a keyboard and it s not working
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