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  • Posts: 1
  • Registered: ‎03-25-2021
  • Location: Egypt
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  • Message 1 of 2

failure to operate microphone and fingerprint

2021-03-25, 17:31 PM

I have a problem in activating my fingerprint although I founded the device recognized in device manager but the icon in sign in option still not active after I had entered a password and a pin code.

another problem with microphone , I can't see the built in microphone installed in device manager and I don't know what to do , despite when I connect an external microphone it works probably.



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  • Posts: 5546
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28264
  • Message 2 of 2

Re:failure to operate microphone and fingerprint

2021-03-25, 21:06 PM

Hello ahmed salah!

Welcome to community forums

To further **bleep** you, kindly provide the model or MTM of the computer? Were you able to use the fingerprint before?  Any changes made or any updates installed before the issue came up?


When was the last time the microphone worked? Under the Device Manager, click on the View tab then HSow Hidden Devices. Check if the audio driver is detected under the device manager. If yes, uninstall the audio driver then restart the computer. 


Let us know how it goes.




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