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2 Posts

09-18-2018

US

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  • Posts: 2
  • Registered: ‎09-18-2018
  • Location: US
  • Views: 19
  • Message 1 of 1

2 separate batches of M715q randomly lose power

2018-09-18, 14:24 PM

Anyone else have this issue?

 

A few months ago we had two clients purchase a number of M715q's. Client #1 ordered 3, client #2 ordered 6

 

Client #1 has had 2/3 of their units randomly shut down. Not the standard OS shutdown, but almost as if it was losing power. The computers are plugged into power sources that had kept their previous computers up and running, even though the old ones had a larger power draw

 

Client #2 is the same deal. 4/6 units there had expereinced the random crashes. 

 

The crash will happen daily for some, or only 2 times a month for others. There is no helpful information in logs, and prolonged diagnostics always come back clean. Lenovo has already replaced system boards on the affected machines, but it did not correct the issue. At this point I either need a resolution to this issue, or replacement units we can replace them with. I haven't seen any talk of this issue on the web, and imagine it must have been a bad batch. Any input would be appreciated. 

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