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ndibi
Paper Tape
Posts: 2
Registered: ‎05-16-2016
Location: US
Views: 2,137
Message 1 of 7

Brand New M900 Desktop Constantly Freezing!

Hello,

 

I purchased a M900 Thinkcentre desktop a few months ago, right away I was having issues with the computer freezing randomly. Nothing works when the computer freezes and I'm forced to do a hard reboot each time. The computer will freeze in the middle of literally anything I'm doing, no rhyme or reason as far as I can tell. I've even stepped away and come back to the machine frozen on the screensaver while I had no applications running in the background.

 

Being a new computer this is very strange and I've tried to troubleshoot the issue and find a fix, but with no luck. Has anyone encountered similar problems or has any idea what the underlying issue may be?

 

Some specs:

 

Processor:  Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)

(RAM):  16.0 GB

Graphics: NVIDIA GeForce GT 720

OS: Windows 10 64bit

 

Community SeniorMod
Community SeniorMod
Posts: 3,536
Registered: ‎12-31-2011
Location: US
Views: 2,127
Message 2 of 7

Re: Brand New M900 Desktop Constantly Freezing!

What's the form factor & model number (4 digit number)?

 

Can you tell me what the BIOS version is   (run 'system information - it's 1/2 way down the first page)?  

 

Have you run all the comprehensive diagnostics in Lenovo Solution Center (let it do the update if you haven't run it recently)? 

 

Do you have a Registry cleaner installed and used (preferably 'CCleaner')?

 

Thx,  Al.  

__________________________________________________________________________
I do not work for Lenovo. I do not respond to Private Messages for help, your questions should be posted in the appropriate forum where the information exchange may help others. If I helped you, click the 'Kudos' button, if solved, the 'Accept as Solution'.
sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,112
Message 3 of 7

Re: Brand New M900 Desktop Constantly Freezing!

I would also suggest to update your AMD driver to current for starters.

current driver for GeForce GT 720

 

Since this is a new machine, even using the Lenovo driver might not resolve the issue.

Users of recent have reported issues with AMD drivers on Win 10, which have been resolved with the latest driver update.

 

You may have another issue. 

Community SeniorMod
Community SeniorMod
Posts: 3,536
Registered: ‎12-31-2011
Location: US
Views: 2,066
Message 4 of 7

Re: Brand New M900 Desktop Constantly Freezing!

 


@sclexman wrote:

I would also suggest to update your AMD driver to current for starters.

current driver for GeForce GT 720

 

Since this is a new machine, even using the Lenovo driver might not resolve the issue.

Users of recent have reported issues with AMD drivers on Win 10, which have been resolved with the latest driver update.

 


I'm pretty sure sclexman meant to write 'Nvidia' where AMD is.   And he is correct, a misbehaving video driver can cause significant problems.    If you update that, and supply the information I requested above, that would be great.  

__________________________________________________________________________
I do not work for Lenovo. I do not respond to Private Messages for help, your questions should be posted in the appropriate forum where the information exchange may help others. If I helped you, click the 'Kudos' button, if solved, the 'Accept as Solution'.
sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,057
Message 5 of 7

Re: Brand New M900 Desktop Constantly Freezing!

Oops.

Thanks!  

AMD

ndibi
Paper Tape
Posts: 2
Registered: ‎05-16-2016
Location: US
Views: 2,034
Message 6 of 7

Re: Brand New M900 Desktop Constantly Freezing!

Not sure how to find the form factor number or 4 digit model number. BIOS is LENOVO FWKT33A, mode: UEFI


I've run CCleaner already, and re-updated the Nvidia driver. Problem still persists.

I ran the Comprehensive Diagnostic tests and they all passed, took 3 attempts because of freezing...

Community SeniorMod
Community SeniorMod
Posts: 3,536
Registered: ‎12-31-2011
Location: US
Views: 2,029
Message 7 of 7

Re: Brand New M900 Desktop Constantly Freezing!

That BIOS is very out-of-date, it's at version 49 now.    I suggest using the CD ISO as it's a more reliable method. 

 

Thinkcentre M900 BIOS download page

 

 

__________________________________________________________________________
I do not work for Lenovo. I do not respond to Private Messages for help, your questions should be posted in the appropriate forum where the information exchange may help others. If I helped you, click the 'Kudos' button, if solved, the 'Accept as Solution'.

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