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Paper Tape
Posts: 6
Registered: ‎08-10-2012
Location: FRANCE
0 Kudos

Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

Hi

 

i have connected a WD passport essentail 500Go on a Edge 71 CoreI5 (family 1578-L3G) and the Windows system hangs at the open session (welcome screen).

i have tried with a HITACHI Touro 500Go, and there is the same problem.

 

I don't have the problem with a Lenovo Edge 71 CoreI3 (1578-D7G) !

 

The "Lenovo System Update" is up to date.

If i connect the disk when Windows is completely loaded, all is fine.

 

second question:

i want to disable "usb legacy" on Bios, but i have an usb keyboard. Is it possible to recovery the keyboard capabilities ?

 

best reagrds

thierry

 

Posts: 249
Topics: 5
Kudos: 59
Solutions: 13
Registered: ‎07-19-2012
Location: Raleigh, North Carolina
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

Hi thierry,

 

Sounds like an annoying problem, what BIOS version do you have?

 

Ed

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Paper Tape
Posts: 6
Registered: ‎08-10-2012
Location: FRANCE
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

Hi Ed,

 

Bios : file 9QJY38USA.exe / Bios revision 9QKT38AUS (05/24/2012)

 

USb support : enabled

USB legacy: enabled

all port usb : enabled

 

primary boot sequence : 1st: HDD1 and excluded: Usb HDD1

 

Thierry

 

 

Posts: 249
Topics: 5
Kudos: 59
Solutions: 13
Registered: ‎07-19-2012
Location: Raleigh, North Carolina
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

hey thierry,

 

There is a newer version from June 5th 2012, you may want to try to update: Flash BIOS update - ThinkCentre M71e and ThinkCentre Edge 71

 

Let me know if it works after you update.

 

Cheers,

 

Ed

__________________________________________________

Was this or another post on the forum helpful? Click the star on the left side of the screen to give kudos! Did someone solve a problem you encountered? Mark it as "solution provided" to help others with the same problem.
Paper Tape
Posts: 6
Registered: ‎08-10-2012
Location: FRANCE
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

Ed,

 

The Bios version of 5th June 2012 is corresponding to file 9QJY38USA.EXE , and this update is already installed:

 

Bios Revision Level:

9QKT38AUS

Boot Block Revision level:

9Q37A

The Bios Date is:

05/24/2012

 

The problem appears just after the opening of the user session : the "welcome screen" seems to be freezed

 

thanks

Thierry

 

Posts: 249
Topics: 5
Kudos: 59
Solutions: 13
Registered: ‎07-19-2012
Location: Raleigh, North Carolina
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

thierry,

 

Thank you for your reply, my last suggestion would be to see where the USB drive is in the boot order (BIOS) I would try moving it lower if it's at the top, if USB boot is enabled, you can try to disable it. If you haven't tried a different USB port, do that as well.

 

Best regards,

 

Ed

__________________________________________________

Was this or another post on the forum helpful? Click the star on the left side of the screen to give kudos! Did someone solve a problem you encountered? Mark it as "solution provided" to help others with the same problem.
Paper Tape
Posts: 6
Registered: ‎08-10-2012
Location: FRANCE
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

OK Ed

 

The question is (explain on my precedent post):

 

Why this problem exist with Edge71 CoreI5 and not with Edge 71 Corei3 ?

 

The BIOS versions are the same!

 

Is the Motherboard différent ?

Is the USB controler different ?

 

best regards

Thierry

Paper Tape
Posts: 6
Registered: ‎08-10-2012
Location: FRANCE
0 Kudos

Re: Edge 71 Core i5 hangs on Windows boot when a USB drive is connected

hello

 

i'm just trying to connect a Hard Disk Buffalo Ministation which is USB2.0

(It's the third disk i'm testing)

 

And all is OK

Therefore, the problem is with USB3.0 Hard Disks.

There is an incompatibility between Lenovo Edge 71 CoreI5 and Windows 7 64

when logon with the USB disk already connected).

 

Can someone explain ?

 

regards