06-08-2019 06:31 AM
I would be grateful for any help.
I have a Lenovo ThinkCenre All in One PC.
I also have Sky Go, where in theory I can play purchase films on different devices.
Although I can add this computer as a device, when I try and play a Movie it says that:
"This video can only be played on displays that support HDCP, please disconnect any external cables and try again".
The only external cables I have is Power, Keyboard and Mouse.
I have contacted Sky who says it is a hardware problem not a Sky problem.
Apparently, it usually comes up with this error if you have an HDMI cable connected as (from what I can gather) it thinks you maybe making copies of the movie.
Sky kept telling me to remove the HDMI cable, despite the fact that I told them there wasn't one!
Does anyone know how to make this PC "support HDCP"?
Any help very gratefully appreciated. Many thanks, S
06-08-2019 07:59 AM - edited 06-08-2019 08:03 AM
This solution may also work for you: X1-Yoga-not-HDCP-compliant
It may be sufficient to delete the existing video drivers, and reinstall the current drivers on the Lenovo support page for your system. If that doesn't work, delete them again, and install those from the Intel download site.
06-08-2019 10:44 AM
I should have asked previously, if you have kept the drivers up-to-date with one of the Lenovo utility programs.