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  • Posts: 11616
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1235775
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Hello and welcome to the Lenovo Community!

2020-07-01, 10:17 AM

Short introduction - who is here and what do the ranks mean?

Administrator; Andy_Lenovo, that’s me, I’m the Administrator of the Lenovo English Language Community and besides ensuring the platform is functional you’ll see me engaging in some of the broader issues affecting customers alongside assisting when current processes in place would appear to have failed someone, if you believe you belong to this group please reach out in the General Discussion board.

Community -SuperMod, -SeniorMod, -Moderator; – very experienced Community members, your peers, who not only assist using their vast experience to help resolve issues raised they also manage content and maintain decorum within Community. None are employed by Lenovo.


Guru, SeniorGuru; - very experienced Community members, your peers, who have a proven track record for helping others in their areas of expertise and have been recognized for their excellent contributions.


Lenovo -Staff, -Employee; - all receive their paychecks from Lenovo and dedicate some of their time to Community assisting with some individual and broader issues raised in their areas of expertise.


Support Specialist, MotoAgent; - employees of Companies under contract to Lenovo for providing Customer Support at differing levels and for different product ranges who have been assigned to assist within Community. 


What’s that? Just a note to let you know that when you are one of our newest Community members you start off with the rank What’s DOS? – that is by no means a representation of your personal technical prowess but is more a fun way to let us know your ‘age’ of participation. The more you take part in our discussions, the higher you go – so go on, discover and unlock what other roles there are out there.


About; - As you may already have noted in our Community Guidelines, our Communities were created as peer to peer Communities and while we have evolved somewhat from there we cannot however guarantee to respond to all topics which may be raised but we do our best to ensure broader issues are escalated within Lenovo to the appropriate Teams.  Below I have a few tips to help familiarize you with our Community and hopefully enhance your experience and help us and others to help you:


Let Search be your friend - Please search the board relevant to your product before creating a new thread; there may already be a discussion or solution for the issue you are experiencing. If there is already a discussion thread, please join in that discussion rather than starting a new one. Creating a new discussion thread on the same subject splits the discussion making it difficult to follow and risks being overlooked.
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We also have a comprehensive list of FAQs stickied to the top of most boards to assist you with self-help and find useful resources.


Choose a great title - Please use descriptive titles when starting a new discussion - at minimum, these should include the model of your system and the symptom or issue. 


Document clearly - Whether joining an existing discussion or starting a new one, please state your system model, OS & driver version(s) along with the symptoms you are experiencing.   Please also note the things that you have already tried - this will help others suggest new solutions and reduce / avoid duplicate suggestions for things already known not to work.  The more accurately you explain things, the better the search results will be for other customers seeking help.


Stay on topic - Please keep discussion focused on a single product and set of symptoms.   Discussing multiple issues & models in the same thread will very often make it impossible to identify a single solution.   If you are experiencing more than one issue, please look for existing threads for each symptom and start new ones as needed.  


Avoid Vague posts - If you are posting to confirm that you have experienced the same symptoms, please confirm the model and or OS / driver version(s), and that you have and the exact symptoms.  Please avoid just posting "me too", or "same here".    Think about what information you can contribute to (a) confirm common symptoms reported by others, (b) introduce new information including any steps you personally may have already tried. 


Help create the kind of forum experience that you want to have.   If you found this forum through Google or another search engine, it was because someone else likely posted the symptoms and model information that you have searched on.  If you found a discussion with a marked solution that solved your problem, it is because others posted to clearly define the problem, offered suggestions, and finally confirmed what had fixed the problem.   Your positive contributions will help others!


Protect yourself and others - do not post Private Identifiable information such as email addresses, serial and phone numbers regardless of whether they are yours or from someone else, there are some unfriendly people who look for and then use such information to harm others. We reserve the right to protect our support processes and employees, we will remove any content that attempts to "out" employees, post internal email addresses, phone numbers, other contact information, or otherwise bypass our support processes. We respect your privacy and ask that you respect ours.


Not sure? If you are not sure or would like advice on anything surrounding the Community, perhaps before posting, you can seek advice in the Forum Housekeeping board.


Thanks for reading




English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up

Please don't ask me questions by Personal Message; questions belong in the forums.

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