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109 Posts

04-30-2015

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Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 10:03 AM

When I do a Hardware scan using the Companion all areas go through OK

But

When I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.

Question why?

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4968 Posts

11-22-2011

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Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 10:12 AM

(1)Update your Intel Graphics driver from your support page.

(2)Install LSC 3.6.002 from here:

https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview

 

This should clear the math error.

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109 Posts

04-30-2015

East of England

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Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 10:21 AM

wrote:

(1)Update your Intel Graphics driver from your support page.

(2)Install LSC 3.6.002 from here:

https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview

 

This should clear the math error.


Thanks for quick reply

But

1 Where is the "Support Page"?

2 When I go to the link for Solution Cetre upgrade I note that Windows 10 is not covered. I'm on Windows 10, could this be the problem with the Solution Centre?

 

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Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 10:26 AM

The link provided does have a few typos, like I SUPPORT win 10.

 

support.lenovo.com  is your support page.

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109 Posts

04-30-2015

East of England

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Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 11:38 AM

wrote:

The link provided does have a few typos, like I SUPPORT win 10.

 

support.lenovo.com  is your support page.


Are you infering that the Latest Solution Centre 3.6.002 does support Windows 10 Creators edition 1703?

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109 Posts

04-30-2015

East of England

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  • Posts: 109
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  • Message 6 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 11:52 AM

wrote:

The link provided does have a few typos, like I SUPPORT win 10.

 

support.lenovo.com  is your support page.


Further confusuion!

I note there is a Intel AMT Driver update which failed to install months ago, is this the same as "Graphics Driver" or should I ignore this?

No other updates are awaiting so does this mean that the Graphics Driver is up to date?

Sorry about questions but want to be sure!!

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Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 13:31 PM

For now, get newest LSC installed.

I thought we got latest Intel Graphics installed several months ago?

What is your machine type and model? I am sure I asked this in the past.

 

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109 Posts

04-30-2015

East of England

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  • Message 8 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 14:08 PM

wrote:

For now, get newest LSC installed.

I thought we got latest Intel Graphics installed several months ago?

What is your machine type and model? I am sure I asked this in the past.

Back later..eclipse time.


M/c type is 3484DBG

Intel Graphis Driver is Version 10.18.10.4276, installed 10/08/17

Have carried out Diagnostec check from Lenovo Support & all is reported as OK

Have Install LSC Version 3.6.002, will now do H/Ware Scan & report back.

NOTE:- On set up of new LSC my AV software gave a warning message "IDP Generic" virus & put it into quarentine, strange???

 

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109 Posts

04-30-2015

East of England

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  • Message 9 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 14:36 PM

Check now completed, all tests past including the Maths. test

So think all is OK.

Only worry is the Virus found, any suggestions?

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Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

2017-08-21, 19:50 PM

You have a Think Centre Edge 72 model 3484.

Your Intel Graphics version is higher than Lenovo support page... windows update probably made this more current.

Support page: 10.18.10.3355

Your system  : 10.18.10.4276

This would explain Lenovo System Update not offering this update -or- error during update.

Any message from your AV concerning LSC/quarantine would have to be resolved with your AV supplier.

Glad your "math error" is gone.

 

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