cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
johnoo
Punch Card
Posts: 107
Registered: ‎04-30-2015
Location: East of England
Views: 711
Message 1 of 11

Lenovo Companion v Lenovo Solution Centre Hardware Scans

When I do a Hardware scan using the Companion all areas go through OK

But

When I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.

Question why?

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 703
Message 2 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

(1)Update your Intel Graphics driver from your support page.

(2)Install LSC 3.6.002 from here:

https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview

 

This should clear the math error.

johnoo
Punch Card
Posts: 107
Registered: ‎04-30-2015
Location: East of England
Views: 698
Message 3 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans


@sclexman wrote:

(1)Update your Intel Graphics driver from your support page.

(2)Install LSC 3.6.002 from here:

https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview

 

This should clear the math error.


Thanks for quick reply

But

1 Where is the "Support Page"?

2 When I go to the link for Solution Cetre upgrade I note that Windows 10 is not covered. I'm on Windows 10, could this be the problem with the Solution Centre?

 

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 695
Message 4 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

The link provided does have a few typos, like I SUPPORT win 10.

 

support.lenovo.com  is your support page.

johnoo
Punch Card
Posts: 107
Registered: ‎04-30-2015
Location: East of England
Views: 671
Message 5 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans


@sclexman wrote:

The link provided does have a few typos, like I SUPPORT win 10.

 

support.lenovo.com  is your support page.


Are you infering that the Latest Solution Centre 3.6.002 does support Windows 10 Creators edition 1703?

johnoo
Punch Card
Posts: 107
Registered: ‎04-30-2015
Location: East of England
Views: 664
Message 6 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans


@sclexman wrote:

The link provided does have a few typos, like I SUPPORT win 10.

 

support.lenovo.com  is your support page.


Further confusuion!

I note there is a Intel AMT Driver update which failed to install months ago, is this the same as "Graphics Driver" or should I ignore this?

No other updates are awaiting so does this mean that the Graphics Driver is up to date?

Sorry about questions but want to be sure!!

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 653
Message 7 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

For now, get newest LSC installed.

I thought we got latest Intel Graphics installed several months ago?

What is your machine type and model? I am sure I asked this in the past.

 

johnoo
Punch Card
Posts: 107
Registered: ‎04-30-2015
Location: East of England
Views: 648
Message 8 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans


@sclexman wrote:

For now, get newest LSC installed.

I thought we got latest Intel Graphics installed several months ago?

What is your machine type and model? I am sure I asked this in the past.

Back later..eclipse time.


M/c type is 3484DBG

Intel Graphis Driver is Version 10.18.10.4276, installed 10/08/17

Have carried out Diagnostec check from Lenovo Support & all is reported as OK

Have Install LSC Version 3.6.002, will now do H/Ware Scan & report back.

NOTE:- On set up of new LSC my AV software gave a warning message "IDP Generic" virus & put it into quarentine, strange???

 

johnoo
Punch Card
Posts: 107
Registered: ‎04-30-2015
Location: East of England
Views: 637
Message 9 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

Check now completed, all tests past including the Maths. test

So think all is OK.

Only worry is the Virus found, any suggestions?

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 619
Message 10 of 11

Re: Lenovo Companion v Lenovo Solution Centre Hardware Scans

You have a Think Centre Edge 72 model 3484.

Your Intel Graphics version is higher than Lenovo support page... windows update probably made this more current.

Support page: 10.18.10.3355

Your system  : 10.18.10.4276

This would explain Lenovo System Update not offering this update -or- error during update.

Any message from your AV concerning LSC/quarantine would have to be resolved with your AV supplier.

Glad your "math error" is gone.

 

Check out current deals!


Shop current deals

Top Kudoed Authors