10-26-2016 08:07 AM
We are currently using four M700 Tiny workstations and have several M73 tiny workstations. The M700's were recently purchased four months ago.
Each workstation is set up with two monitors, they use DP to VGA adapters to connect to the DisplayPorts on the M700.
One-by-one, three of the four M700's have started having the same issue:
- The screens will all of a sudden go blank, one screen turns white, and the other turns grey.
- Powering down the monitors then powering them back on does not solve the problem.
- Disconnecting the monitors and then reconnecting them does not solve the problem.
- Mouse and keyboard input (example: Ctrl+Alt+Del) seem to have no effect.
- The only way to get normal functionality back is to hard reset the workstation.
- Two of these users are using Philips 224EL monitors and the third is using Samsung S19E450 monitors. The Philips monitors are about six years old, the Samsung ones were purchased this year.
- There are no significant warnings or error logs in Windows Event Log Viewer
This has only affected our M700 computers, the M73's have been fine.
Here are the system details from our M700 order:
|First Hard Drive||500GB HD 7200RPM 2.5" SATA3|
|Graphic Card||Integrated Graphic Card|
|Warranty||1 Year On-site|
|ITC 2 - Enhanced Service||NONE|
|ITC 2 - Imaging Service 1||NONE|
|ITC 2 - Imaging Service 4||NONE|
|ITC 2 - Project Type||NONE|
|ITC - Harddrive Encryption||NONE|
|ITC - Vpro Provisioning (VPRO)||NONE|
|First Graphic Dongle||DP to VGA|
|HDMI Out Port||None|
|Platform||Tiny B150 WW|
|Preload OS||Windows 10 Pro 64|
|VGA Port||Optional VGA Port|
|ITC2-Solution Using SmartImage||NONE|
|Processor||Intel Core I3-6100T 3.2G 2C|
|External Adapter Cage||None|
|Keyboard||Tiny No Keyboard|
|Publications||PUB WW English|
|Screw Pack for Service||None|
|Tool-less for Open Chassis||None|
|ITC 2 - Imaging Service 3||NONE|
|ITC 2 - Imaging Service 6||NONE|
|ITC - Customization (BIOS)||NONE|
|First Optical Drive||Slim DVD Rambo Tiny W10|
|Memory||8GB DDR4 2133 SoDIMM|
|M.2 Storage Card||None|
|Preload Language||W10 P64-ENG|
|Rear Com2 Cable||None|
|Second Graphic Dongle||None|
|Speakers||Internal Speaker Tiny|
|External USB to Dual PS2 cable||NONE|
|USB to Parallel Port||None|
|VESA Mount||VESA Mount Tiny|
|Wireless & Bluetooth||None|
|ITC - Asset Tag Service||NONE|
|ITC 2 - Imaging Service 2||NONE|
|ITC 2 - Imaging Service 5||NONE|
|ITC 2 - Who Created The Image||NONE|
|ITC - Essential Asset Tag||NONE|