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Paper Tape
Posts: 1
Registered: ‎10-26-2016
Location: CA
Views: 1,668
Message 1 of 1

M700 Tiny Dual Screens go Blank

We are currently using four M700 Tiny workstations and have several M73 tiny workstations. The M700's were recently purchased four months ago.


Each workstation is set up with two monitors, they use DP to VGA adapters to connect to the DisplayPorts on the M700.


One-by-one, three of the four M700's have started having the same issue:


- The screens will all of a sudden go blank, one screen turns white, and the other turns grey.

- Powering down the monitors then powering them back on does not solve the problem.

- Disconnecting the monitors and then reconnecting them does not solve the problem.

- Mouse and keyboard input (example: Ctrl+Alt+Del) seem to have no effect.

- The only way to get normal functionality back is to hard reset the workstation.

- Two of these users are using Philips 224EL monitors and the third is using Samsung S19E450 monitors. The Philips monitors are about six years old, the Samsung ones were purchased this year.

- There are no significant warnings or error logs in Windows Event Log Viewer


This has only affected our M700 computers, the M73's have been fine.


Here are the system details from our M700 order:


First Hard Drive500GB HD 7200RPM 2.5" SATA3 
Graphic CardIntegrated Graphic Card 
Interface packNone 
Preload TypeStandard_Image 
Warranty1 Year On-site 
ITC 2 - Enhanced ServiceNONE 
ITC 2 - Imaging Service 1NONE 
ITC 2 - Imaging Service 4NONE 
ITC 2 - Project TypeNONE 
ITC - Harddrive EncryptionNONE 
ITC - Vpro Provisioning (VPRO)NONE 
EthernetIntegrated Ethernet 
First Graphic DongleDP to VGA 
HDMI Out PortNone 
Type-C PortNONE 
PlatformTiny B150 WW 
Preload OSWindows 10 Pro 64 
VGA PortOptional VGA Port 
ITC2-Solution Using SmartImageNONE 
Adobe AcrobatNONE 
Cable LockNone 
ProcessorIntel Core I3-6100T 3.2G 2C 
Dust ShieldNone 
Education StickerNone 
External Adapter CageNone 
Graphic DongleNone 
KeyboardTiny No Keyboard 
PublicationsPUB WW English 
Screw Pack for ServiceNone 
Security SoftwareNone 
Tool-less for Open ChassisNone 
VGA CableNone 
ITC 2 - Imaging Service 3NONE 
ITC 2 - Imaging Service 6NONE 
ITC - Customization (BIOS)NONE 
Bulk PackageNone 
DP PortNone 
First Optical DriveSlim DVD Rambo Tiny W10 
IO BoxNone 
Memory8GB DDR4 2133 SoDIMM 
M.2 Storage CardNone 
Office SoftwareNone 
Preload LanguageW10 P64-ENG 
Rear Com2 CableNone 
Recovery MediaNone 
Recovery USBNone 
Second Graphic DongleNone 
SpeakersInternal Speaker Tiny 
External USB to Dual PS2 cableNONE 
USB to Parallel PortNone 
Vertical StandNone 
VESA MountVESA Mount Tiny 
Wireless & BluetoothNone 
ITC - Asset Tag ServiceNONE 
ITC 2 - Imaging Service 2NONE 
ITC 2 - Imaging Service 5NONE 
ITC 2 - Who Created The ImageNONE 
ITC - Essential Asset TagNONE

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