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Paper Tape
Posts: 1
Registered: ‎10-09-2019
Location: US
Views: 128
Message 1 of 1

M710q Gel/Oil Under M.2 Drive

Haven't run into this before.  Had a unit that couldn't complete Windows recovery.  Opened it up to pull the drive to try to manually see if user profile could be accessed and copied.


Upon removing the drive, saw this accumulation of oil/gel under the drive, on top of the tape on the mobo, accumulated around the contact end of the drive and socket.  There was sufficient quantity that I'm presuming it created a short across the contacts leading to the drive failure.  Opened another unit, and while there wasn't this type of gel/oil accumulation, the tape definitely had a slick residue on it.  There wasn't any exterior liquid intrusion; this was only present between the drive and the tape.


At this point, we're reimaging the unit with a 2.5 SSD, but really curious about this from a durability/longeveity standpoint.  This was a factory M.2 drive.



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