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06-26-2017

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M710q does not fit in Tiny-in-one monitor

2017-06-27, 13:12 PM

I have purchased a Tiny-in-one monitor and a M710q system.  My problem is the M710q will not fit in the TIO monitor.  The specs for the TIO did not say it would hold a M710q, but I thought the specs had just not been updated to include it.  The M710q and a M700 look identical in size and placement of ports on the rear.  Thus I have several questions.  Can someone tell me definitively if the M710q and TIO combo should work?  Do I have a defective unit in either the TIO or M710q?  Is there a newer model of the TIO for the M710q?  Lenovo engineering has created a support ticket 404CDRS with their engineering group for this.

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2 Posts

06-26-2017

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Re: M710q does not fit in Tiny-in-one monitor

2017-06-27, 13:15 PM
Forgot to post that Lenovo support opened a support ticket 404CDRS with their engineering group for this.
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1 Posts

06-28-2017

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Re: M710q does not fit in Tiny-in-one monitor

2017-06-28, 22:15 PM
I had the same problem today. I kept trying over and over and it just would not go all of the way onto the ports. My monitor was standing up so I decided to lay it down flat instead and that ended up doing the trick. The unit slid right in and its working fine. Maybe the gravity of laying it down vs straight up helped align the ports a little easier. There is no reason the Tiny units should not fit in the Tiny All in One system. I hope this works out for you.
Thanks
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06-25-2017

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Re: M710q does not fit in Tiny-in-one monitor

2017-06-29, 9:19 AM

I've had exact the same problem and Lenovo support send me a replacing monitor. The real problem is that the respective displayPort connectors (male-female) does not align 100%. Even with the replacing monitor the problem was the same.
After several attempts the male connector (in TIO) was damaged (see picture) and finally the metal housing of the male connector stayed in the female connector of the m710q when i removed the m710q from the housing of the TIO !
After removing the damaged metal housing the m710q matchted perfectly and without effort in the TIO.
In my opinion Lenovo must revise this connection between TIO and TinyPC (in case: m710q).

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09-14-2017

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Re: M710q does not fit in Tiny-in-one monitor

2017-09-14, 16:26 PM

I am also experiencing this issue. They solved our issue of needing 3 DisplayPorts, but the m710q does not consistently fit into the Tiny-in-One 24" monitor. I've found that about 25% of the ones I've tried fit in without issue, 50% fit when you jam it in there with some force (but for how long will they work properly that way?), and the other 25% do not fit at all. This defeats the purpose of purchasing the Tiny-in-One 24" monitors because we have had a large number of issues with the speakers on them making static noises at random times as well.

 

Has anyone heard anything back from Lenovo on this? We've purchased about 25 m710q's and about 100 Tiny-in-One 24" monitors, so this is definitely not just a fluke.

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3828 Posts

01-01-2012

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Re: M710q does not fit in Tiny-in-one monitor

2017-09-14, 17:35 PM

Please refer to this document: 

 

Cannot fully install into ThinkCentre Tiny-In-One 22” or 24” monitor – ThinkCentre M710q, M910q, M910x

 

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2 Posts

09-14-2017

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Re: M710q does not fit in Tiny-in-one monitor

2017-09-14, 17:48 PM

Thank you for the response. However, the installation of the m710q into the Tiny-in-one is pretty straight forward with almost no wiggle room for error. I have followed these steps numerous times on quite a few combinations of m710q's and Tiny-in-one's, but there has to be something wrong with the manufacturing process. One other thing of note is that the lowest available DisplayPort (when the m710q is secured in a Tiny-in-one) does not allow for enough room to plug in a DisplayPort cable easily. The sides of the cable hit the housing where the male prongs are located on the Tiny-in-one. This was not an issue with the M700.

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