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M720s SFF: No Ethernet controller after Windows 10 install

On a fresh install of Windows 10 pro 64-bit on Lenovo ThinkCentre M720s, model SEAG00, type 10SU.   Device manager shows several devices for which Windows can't find drivers, one of which is the Ethernet Controller.  Network and sharing shows 'no connection to network', and 'change adapter settings' shows no adapters.  RJ45 port shows solid red led (upper left) and flashing amber led (upper right).  Downloaded what drivers were available on Lenovo support site, but all attempts to update the driver are unsuccessful.  Diagnostics Evolution shows there is a problem with the device configuration - check device manager.

Where can I find drivers to manually install the 'ethernet controller' device?

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Solution

Re:M720s SFF: No Ethernet controller after Windows 10 install

The drivers from the Lenovo support site didn't seem to do anything.  Un-installed the driver from what appeared to be the ethernet controller there were about 8 devices failing install) and restarted Windows 10 - Windows 10 still didn't see it.  From device manager, manually updated the driver and had to tell driver update to use a driver selected from the list (googling specs for this machine indicated device was Intel - 1219-v).  This let Windows recognize the device, but it wouldn't start (code 10).  On another machine, googled Intel i219-v and code 10, and found post referencing:

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=192954

Downloaded that driver package, copied it to the Lenovo machine via a USB drive, un-zipped all files and ran its' installation app (don't recall what it was - autorun, install, or something similar) and that let Windows 10 resolve the ethernet controller issue as well as the rest of the devices failing installation.

 

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M720s SFF: No Ethernet controller after Windows 10 install

Re:M720s SFF: No Ethernet controller after Windows 10 install

Hello steveharke,

Welcome to Lenovo Community

I'm sorry to hear about the issues you're experiencing with your Ethernet Controller. You can find the necessary drivers on the Lenovo Support website.
Here's how you can do it:
Go to the Lenovo Support website here.
Enter your Lenovo ThinkCentre M720s model number in the search bar.
Click on "Drivers & Software" on the left side of the page.
Under the "Networking: LAN (Ethernet)" category, you should find the Ethernet Controller driver. Download and install it.
If you're still having trouble, you might want to try using the Lenovo Vantage app. It can help you update your drivers and diagnose any issues with your system. You can download it from the Windows app Store here.
I hope this helps! If you have any more questions or need further assistance, feel free to ask.

Best regards,
Lorenzo_Lenovo

   
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Re:M720s SFF: No Ethernet controller after Windows 10 install

Hi steveharke,

How's your M720s Ethernet controller doing now?
We hope everything is working fine.
Any update would be much appreciated.

Regards, 
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
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Find original parts and upgrades on the Parts Lookup site.
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Solution

Re:M720s SFF: No Ethernet controller after Windows 10 install

The drivers from the Lenovo support site didn't seem to do anything.  Un-installed the driver from what appeared to be the ethernet controller there were about 8 devices failing install) and restarted Windows 10 - Windows 10 still didn't see it.  From device manager, manually updated the driver and had to tell driver update to use a driver selected from the list (googling specs for this machine indicated device was Intel - 1219-v).  This let Windows recognize the device, but it wouldn't start (code 10).  On another machine, googled Intel i219-v and code 10, and found post referencing:

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=192954

Downloaded that driver package, copied it to the Lenovo machine via a USB drive, un-zipped all files and ran its' installation app (don't recall what it was - autorun, install, or something similar) and that let Windows 10 resolve the ethernet controller issue as well as the rest of the devices failing installation.

 

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Re:M720s SFF: No Ethernet controller after Windows 10 install

Thanks for sharing the steps to have this fix but just wondering if it was previously working so likely new changes has been the trigger. 
Instead of a free installation, the original Factory preloads (via DDRS) are advised that would restore both working Windows 10 Pro build version along with the certified drivers.

Regards, 
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
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Find original parts and upgrades on the Parts Lookup site.
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Re:M720s SFF: No Ethernet controller after Windows 10 install

This unit appeared to be a re-refurb - no existing OS installed, so I can't tell if it had been working before or not. 

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Re:M720s SFF: No Ethernet controller after Windows 10 install

Please try to manually update all packages offered from the support site to apply with the appropriate Windows version. 
If same case after, then consider reporting this to tech support.

Regards, 
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
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Re:M720s SFF: No Ethernet controller after Windows 10 install

Hi,

I would also suggest that you use a different network when resetting device using DDRS with its context menu.

Regards, 
Lorenzo_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

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