05-15-2017 08:24 AM
Had a user call saying their computer wouldn't turn on. Got there and it was stuck at the lenovo splash screen as soon as it boots. I've brought it back and have tried nearly everything. There are no POST codes while it boots up either. The following troubleshooting steps have been taken:
I don't know if there's any more steps other than getting a new motherboard. I know you can update the BIOS with a USB or CD. But if I can't even get past that screen is it possible for me to flash or update my BIOS? This is pretty much the screen i'm getting. Nothing else other than "lenovo". This is not my picture though, as I have an M82 here.
Solved! Go to Solution.
05-15-2017 08:36 AM - edited 05-15-2017 09:17 AM
Did you do a CMOS reset (move the CMOS jumper)? See the BIOS update failure recovery procedure in the HMM. I suggest you do the full BIOS recovery process.
05-16-2017 05:02 AM
Hey I didn't know about the CMOS jumper on there! I did do that though and it didn't do anything, but reading in the manual I saw that I'd have to do that anyways to flash the BIOS. So I did that and it worked perfectly. Thanks for your help!