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M90z thinkcentre won’t connect to internet

2020-08-04, 1:46 AM
Not the most tech savvy but not completely lost either. I have tried the basics but get no where. Has worked well for 2 years suddenly disconnected me from WiFi last week and now cannot find networks even when hooked up via Ethernet cable I get the same error no networks found. When I run Windows diagnostic it says to investigate the router or access point issues as I have but I believe it’s the pc with an issue not the network as I have 2 other laptops that connect as well as multiple mobile devices. Was originally Windows 7 upgraded to windows 10 in February.
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03-08-2019

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Re:M90z thinkcentre won’t connect to internet

2020-08-05, 8:24 AM

@ Manda55 wrote:
 

Not the most tech savvy but not completely lost either. I have tried the basics but get no where. Has worked well for 2 years suddenly disconnected me from WiFi last week and now cannot find networks even when hooked up via Ethernet cable I get the same error no networks found. When I run Windows diagnostic it says to investigate the router or access point issues as I have but I believe it’s the pc with an issue not the network as I have 2 other laptops that connect as well as multiple mobile devices. Was originally Windows 7 upgraded to windows 10 in February.

 

 

Hi Manda55,

 

 

  1. Create a hot spot with other machines,then check if the wrong machine can find and connect it?
  2. please check the device manager, if the wifi driver is normal.
  3. Try to roll back the driver.
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Re:M90z thinkcentre won’t connect to internet

2020-08-05, 15:42 PM

@ Manda55 wrote:
Was originally Windows 7 upgraded to windows 10 in February.

 

It worked in February, I assume with Win 10 1909?  Did it update to Win 10 2004 last week?  Look at:  Windows Update>View Update History

 

Any other updates about that time, you could undo them to test if they are at fault.  

 

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Re:M90z thinkcentre won’t connect to internet

2020-08-09, 15:52 PM

Thanks for your reply, I tried the hot spot and the problematic pc did not find any networks. not sure what you mean by “roll back” but I uninstalled and reinstalled the wireless point as well as the network connection and still no internet. any other ideas? 
 

I see 12 updates from the day before I lost connection, should all of them be uninstalled?

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Re:M90z thinkcentre won’t connect to internet

2020-08-09, 18:10 PM

@ Manda55 wrote:
 

I see 12 updates from the day before I lost connection, should all of them be uninstalled?

 

 

Yes, uninstall all and see if it will connect.  If it does, then one of those broke it.  You can Google each patch (KB numbers), and reinstall those that have nothing to do with networking one at at time, verifying network connectivity after rebooting after re-applying patch.  After that, install the others until you find that one that breaks it.  

 

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Re:M90z thinkcentre won’t connect to internet

2020-08-09, 19:11 PM

I uninstalled all and still no connection. I have nothing left to uninstall, does that mean my windows 10 download may have been a mess from the start? 

is there a way to restore back to my windows 7 pro then re- download windows 10?

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Re:M90z thinkcentre won’t connect to internet

2020-08-09, 22:43 PM

Did you try wired Ethernet again?  

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Re:M90z thinkcentre won’t connect to internet

2020-08-10, 0:51 AM

Yes and still did not connect. I have run the command prompt and ipconfig and receive the message ‘media disconnected’. I tried the IP resets/release/renew etc. found on the windows 10 forums and that has not worked either.

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