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2 Posts

05-11-2018

GB

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M910z_Your PC hardward is not supported on this version of windows 10 1803

2018-05-11, 14:56 PM

Hi,

 

I've tried updating to Windows 1803 this afternoon but I keep getting this message.

My PC is in full spec of the requirements so I'm at a lost on why it's a problem.

I also looked on the manufacturer website and it's been fully tested with 1803... https://support.lenovo.com/gb/en/solutions/ht506455

 

Can anyone help on this matter?

 

System Information report written at: 05/11/18 15:09:22
System Name: DESKTOP-7614T0V
[System Summary]

Item    Value    
OS Name    Microsoft Windows 10 Pro    
Version    10.0.16299 Build 16299    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    DESKTOP-7614T0V    
System Manufacturer    LENOVO    
System Model    10NUS0EX00    
System Type    x64-based PC    
System SKU    LENOVO_MT_10NU_BU_LENOVO_FM_ThinkCentre M910z    
Processor    Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 4 Logical Processor(s)    
BIOS Version/Date    LENOVO M1BKT36A, 27/02/2018    
SMBIOS Version    3.0    
Embedded Controller Version    1.04    
BIOS Mode    UEFI    
BaseBoard Manufacturer    LENOVO    
BaseBoard Model    Not Available    
BaseBoard Name    Base Board    
Platform Role    Desktop    
Secure Boot State    On    
PCR7 Configuration    Binding Possible    
Windows Directory    C:\Windows    
System Directory    C:\Windows\system32    
Boot Device    \Device\HarddiskVolume1    
Locale    United States    
Hardware Abstraction Layer    Version = "10.0.16299.98"    
User Name    DESKTOP-7614T0V\pc    
Time Zone    GMT Daylight Time    
Installed Physical Memory (RAM)    8.00 GB    
Total Physical Memory    7.89 GB    
Available Physical Memory    5.74 GB    
Total Virtual Memory    9.77 GB    
Available Virtual Memory    7.77 GB    
Page File Space    1.88 GB    
Page File    C:\pagefile.sys    
Virtualization-based security    Not enabled    
Device Encryption Support    Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo    
Hyper-V - VM Monitor Mode Extensions    Yes    
Hyper-V - Second Level Address Translation Extensions    Yes    
Hyper-V - Virtualization Enabled in Firmware    No    
Hyper-V - Data Execution Protection    Yes   

 

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2 Posts

05-15-2018

US

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Re: M910z_Your PC hardward is not supported on this version of windows 10 1803

2018-05-15, 18:22 PM

I am having this exact same issue.  My hardware is an M710q Tiny, but same error.  Just unboxed it this morning to setup for a user in our office.  Please assist!

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4516 Posts

01-01-2012

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Re: M910z_Your PC hardward is not supported on this version of windows 10 1803

2018-05-15, 19:53 PM

For critical errors such as this on new systems, calling Tech Support is recommended.  (the Forum is not monitored or staffed by Lenovo Tech Support.) 

__________________________________________________________________________
I do not work for Lenovo. I do not respond to Private Messages for help, your questions should be posted in the appropriate forum where the information exchange may help others. If I helped you, click the 'Thumbs up' button, if solved, the 'Accept as solution'.
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2 Posts

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Re: M910z_Your PC hardward is not supported on this version of windows 10 1803

2018-05-15, 19:59 PM

I have called lenovo Tech Support 2 times this morning, both representives have transfered me to Lenovo premium paid support...  For a computer that has been unboxed less than 3 hours.

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Re: M910z_Your PC hardward is not supported on this version of windows 10 1803

2018-05-15, 23:36 PM

My apologies.  Based on a recent problem escalation, it seemed like the right thing to suggest.  How about Support chat, tried that? 

__________________________________________________________________________
I do not work for Lenovo. I do not respond to Private Messages for help, your questions should be posted in the appropriate forum where the information exchange may help others. If I helped you, click the 'Thumbs up' button, if solved, the 'Accept as solution'.
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