05-11-2018 07:56 AM - edited 05-11-2018 08:00 AM
I've tried updating to Windows 1803 this afternoon but I keep getting this message.
My PC is in full spec of the requirements so I'm at a lost on why it's a problem.
I also looked on the manufacturer website and it's been fully tested with 1803... https://support.lenovo.com/gb/en/solutions/ht506455
Can anyone help on this matter?
System Information report written at: 05/11/18 15:09:22
System Name: DESKTOP-7614T0V
OS Name Microsoft Windows 10 Pro
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-7614T0V
System Manufacturer LENOVO
System Model 10NUS0EX00
System Type x64-based PC
System SKU LENOVO_MT_10NU_BU_LENOVO_FM_ThinkCentre M910z
Processor Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO M1BKT36A, 27/02/2018
SMBIOS Version 3.0
Embedded Controller Version 1.04
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.98"
User Name DESKTOP-7614T0V\pc
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 5.74 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 7.77 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
05-15-2018 11:22 AM
I am having this exact same issue. My hardware is an M710q Tiny, but same error. Just unboxed it this morning to setup for a user in our office. Please assist!
05-15-2018 12:53 PM
For critical errors such as this on new systems, calling Tech Support is recommended. (the Forum is not monitored or staffed by Lenovo Tech Support.)
05-15-2018 12:59 PM
I have called lenovo Tech Support 2 times this morning, both representives have transfered me to Lenovo premium paid support... For a computer that has been unboxed less than 3 hours.
05-15-2018 04:36 PM
My apologies. Based on a recent problem escalation, it seemed like the right thing to suggest. How about Support chat, tried that?