English Community

ThinkCentre DesktopsThinkCentre A, E, M, S Series
All Forum Topics
Options

2 Posts

09-10-2013

usa

6 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎09-10-2013
  • Location: usa
  • Views: 25
  • Message 1 of 6

Poor customer service (new customer)

2013-09-10, 19:24 PM
Absolutley horrible experience so far with Lenovo customer service. I bought an all in one m series computer from lenovo outlet. The computer listed showed a picture of the computer wich had a metal stand but when I recieved the computer it had a plastic stand. Needless to say I contacted customer service three times wich turned out to be a waste of time. I asked to be shipped a metal stand sice they are interchangeable. I was told that I needed to wait 48 hrs for a response to see if they would send me a new one. Simply false advertising along with crummy customer service has lead me to change my mind about lenovo. I'm glad I did not order the other 1200 computers my company needs. Made a test run on lenovo experience and they failed.
Reply
Options

207 Posts

01-08-2009

US

1606 Signins

7384 Page Views

  • Posts: 207
  • Registered: ‎01-08-2009
  • Location: US
  • Views: 7384
  • Message 2 of 6

Re: Poor customer service (new customer)

2013-09-10, 19:47 PM

In the long run the quality of the product will trump the poor customer service.

 

 

Reply
Options

2 Posts

09-10-2013

usa

6 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎09-10-2013
  • Location: usa
  • Views: 25
  • Message 3 of 6

Re: Poor customer service (new customer)

2013-09-10, 21:52 PM
So your saying lenovo is the most dependable? Seems like your bias.
Reply
Options

207 Posts

01-08-2009

US

1606 Signins

7384 Page Views

  • Posts: 207
  • Registered: ‎01-08-2009
  • Location: US
  • Views: 7384
  • Message 4 of 6

Re: Poor customer service (new customer)

2013-09-11, 0:43 AM

I don't have a bias per se.  I am giving my own personal exprerience.

 

I am speaking as a consumer.  The user experience and quality of product are what has made Lenovo the #1 computer seller in the world.

 

I am not sure what customer service is like from other computer manufacturers.  I am sure will Lenovo will be reasonable and send the metal stand.

 

I love my M90z AIO and I know for the most part people like their Lenovo computers even though they have had customer service issues.

Reply
Options

3 Posts

04-19-2013

DFW TX

3 Signins

21 Page Views

  • Posts: 3
  • Registered: ‎04-19-2013
  • Location: DFW TX
  • Views: 21
  • Message 5 of 6

Re: Poor customer service (new customer)

2013-09-24, 14:57 PM

absolutely agree!!!  In fact, because of the customer support (or lack there of),, I will NEVER buy another Lenovo product!!!  By far, the worst experience I've ever had in over 20 years of my dealings with technology companies.

Reply
Options

6 Posts

09-19-2013

Chattanooga

15 Signins

83 Page Views

  • Posts: 6
  • Registered: ‎09-19-2013
  • Location: Chattanooga
  • Views: 83
  • Message 6 of 6

Re: Poor customer service (new customer)

2013-09-25, 13:03 PM
For what it's worth, your beloved M90z is actually being recalled by IBM right now for being a fire hazard due to its failure-prone power supply: http://support.lenovo.com/en_US/detail.page?DocID=HT071924

Product quality certainly is a major factor.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save