06-11-2015 10:00 AM
Hi there, our school district is having intermittent problems with USB devices on several ThinkCenter M83s (model 10AN-S0DE00). They have a clean Sysprepped custom WIM image of Win7x64 Enterprise, using the SCCM driver pack supplied by Lenovo. (So the specific Intel chipset and Intel USB 3.0 drivers have been installed.) The problem is that some, but not all, of these machines fail to see all USB devices that are plugged into the machines until they are disconnected and reconnected again. For the most part, they are Ok when it is just a USB keyboard & mouse, but additional devices such as thumb drives, Smartboards, etc repeatedly fail to pop up unless their USB cable is disconnected, then reconnected back to the PC. Then they work fine. This is a hassle for our staff. There are no problems listed in Device Manager..... Any ideas? Thanks in advance.
07-15-2016 06:23 AM
We've got a very similar issue with our clients' M83s. Their PCs just use the OS the systems were shipped with (no customized wims) and several have sporadic issues recognizing USB storage devices. The problem seems to be localized to the front USB ports. We've tried swapping in other front USB/IO cables but the problem persists. The Solution Center Hardware Scan consistently finds no problems with the systems and there are no errors in Device Manager or in the Event Viewer. Drivers are all up to date, as are the Windows Updates.
Would love to see a fix for this.
07-15-2016 06:46 AM
What is the version and date of the BIOS? (run 'system info')
07-15-2016 07:36 AM - edited 07-15-2016 09:07 AM
I was hoping to see an update to the USB firmware in a subsequent release, but no such luck. Still worth updating for the maintenance release and important security fixes. I would also download and run the 'Chipset' driver install as a doublecheck that it's up-to-date.