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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 1 of 20 (2,547 Views)

USB ports don't work with Windows XP

I'm using the USB keyboard and the USB mouse.  After Windows XP was reinstalled, BIOS showed that USBs are all still enabled and it works but the USB ports at front and back don't work when it loads the windows.  How can I fix this problem?

Retired Guru
Posts: 2,415
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 2 of 20 (2,520 Views)

Re: USB ports don't work with Windows XP

Full computer model? Windows version? Any information?

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 3 of 20 (2,508 Views)

Re: USB ports don't work with Windows XP

full computer model - 9702CTO

windows version - Windows XP Professional version 2002 Service Pack 2

 

I have 2 discs that comes with the computer.

• Rescue and Recovery for Windows XP

• Product Recovery

 

 

Retired Guru
Posts: 2,415
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 4 of 20 (2,496 Views)

Re: USB ports don't work with Windows XP

If you connect a mouse, it "light" is on?

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 5 of 20 (2,491 Views)

Re: USB ports don't work with Windows XP

I disconnected the USB mouse and connected the PS2 mouse and it finally worked.  When I tried to connect the USB hard drive, it didn't work.

Retired Guru
Posts: 2,415
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 6 of 20 (2,488 Views)

Re: USB ports don't work with Windows XP

I will repeat my question: if you connect your USB mouse to an USB port, the bottom "light" is powered on?

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 7 of 20 (2,481 Views)

Re: USB ports don't work with Windows XP

No, it is not on.  When I tried to connect it to an USB port of my other computer, it is on.

Retired Guru
Posts: 2,415
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 8 of 20 (2,475 Views)

Re: USB ports don't work with Windows XP

Well, last thing you can test is using a Linux Live CD (for example, Ubuntu) and see if USB ports works.

 

If they don't, so you have a hardware problem.

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

Lenovo
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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 9 of 20 (2,473 Views)

Re: USB ports don't work with Windows XP

When I reconnected it and went to BIOS, it is on.

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Registered: ‎12-08-2008
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Message 10 of 20 (2,463 Views)

Re: USB ports don't work with Windows XP

They don't work when I used a CD. 

 

The driver manager shows that there are 5 "unknown device" on the "? other devices" list.  I don't know what these 5 "unknown devices" are.

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