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Posts: 2,416
Kudos: 376
Solutions: 128
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 11 of 20 (1,479 Views)

Re: USB ports don't work with Windows XP

OK, I don't know what you did before, but it's OK.

 

Look, backup all your files and use the recovery CD to restore completely your system (that CD cames with preinstalled drivers). After that, run Windows Update.

 

If nothing has been fixed, so it's very possible that you have a hardware problem.

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 12 of 20 (1,475 Views)

Re: USB ports don't work with Windows XP

Ok.  I have to wait for someone to come and get it fixed.  Thank you so much for the help.

Lenovo Staff
Posts: 3,746
Registered: ‎07-11-2010
Location: Malaysia
Message 13 of 20 (1,454 Views)

Re: USB ports don't work with Windows XP

Hi lica2689,

 

Do you have all the drivers installed on the desktop? You might want to check them out since you have several unknown devices in devmgmt.

 

Driver Page A57

 

//JameZ

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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 14 of 20 (1,441 Views)

Re: USB ports don't work with Windows XP

Hi JameZ,

 

Thanks!  I don't know if those drivers have been installed or not since someone helped me convert the operating system from Vista to XP.  I'll send this to him.

 

I just checked out the device manager again.

 

Here is the following:

 

Universal Serial Bus controllers

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27C8

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27C9

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27CA

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27CB

• Intel(R) 82801G [CH7 Family] USB2 Enhanced Host Controller - 27CC

 

Device Status (all above):

This device is working properly.

 

Any idea or suggestion?

Lenovo Staff
Posts: 3,746
Registered: ‎07-11-2010
Location: Malaysia
Message 15 of 20 (1,431 Views)

Re: USB ports don't work with Windows XP

Hi lica2689,

Try those drivers first then see if it helps.

//JameZ
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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 16 of 20 (1,412 Views)

Re: USB ports don't work with Windows XP

Hi JameZ,

 

I still have been waiting for someone to come and help me.  I'll let you know after mid December.

What's DOS?
Posts: 1
Registered: ‎12-02-2010
Location: virginia
Message 17 of 20 (1,388 Views)

Re: USB ports don't work with Windows XP

I had similar problem, went to yellow flagged entry in hardware screen, right clicked and clicked update driver. Had to do every flagged item. May be problem in xp pro. Never got any answer from help desk. Any time I change device, I go back to samething. Worked with home edition

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Posts: 19
Registered: ‎10-13-2010
Location: China
Message 18 of 20 (1,382 Views)

Re: USB ports don't work with Windows XP

Does the USB keyboard could work normally in BIOS POST? if ok, the hardware is no problem. and you also need to check does the USB had been disabled in BIOS setup.

Do you could look the USB in your driver manager? Maybe you need to reinstall the chipset driver.
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Posts: 12
Registered: ‎12-08-2008
Location: USA
Message 19 of 20 (1,359 Views)

Re: USB ports don't work with Windows XP

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Lenovo Staff
Posts: 3,746
Registered: ‎07-11-2010
Location: Malaysia
Message 20 of 20 (1,347 Views)

Re: USB ports don't work with Windows XP

@lica2689,

Thanks for updating, I will mark your post as solution Smiley Happy

//JameZ
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