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LiamDC
Paper Tape
Posts: 2
Registered: ‎10-08-2019
Location: CA
Views: 129
Message 1 of 3

issue burning CDs on M720s (Desktop) ThinKCentre - Type 10SU

I installed 13 brand new computers at the beginning of September.

At the end of the day staff are required to burn an audio recording to a CD.

It works normally on 8 of the computers but on 5 of them we are having issues.

The CDs used are higher quality and meant to last 30+ years. On the 5 problem computers, we can't burn to these CDs. The same CDs can be burned to on the other 8 computers. All computers are able to burn to regular CD-Rs.

I confirmed the driver and BIOS versions are the same across all computers.

They are running WIN 10 x64

 

Are there any settings that could be causing this? Am I looking at an almost 50% lemon rate on DVD-CD burners?

 

Thanks.

Community SeniorMod
Community SeniorMod
Posts: 3,566
Registered: ‎12-31-2011
Location: US
Views: 107
Message 2 of 3

Re: issue burning CDs on M720s (Desktop) ThinKCentre - Type 10SU

Just a thought to help identify the problem.  Swap the optical drive between a working and non-working unit, does the problem follow the drive? 

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LiamDC
Paper Tape
Posts: 2
Registered: ‎10-08-2019
Location: CA
Views: 63
Message 3 of 3

Re: issue burning CDs on M720s (Desktop) ThinKCentre - Type 10SU

Thanks Al. I finally got around to doing this and the problem followed the drive. I still find it perplexing that one type of CDR burns fine but another type doesn't. As they are under warranty I opened a service call.

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