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Ezh
Paper Tape
Posts: 1
Registered: ‎01-06-2019
Location: EE
Views: 372
Message 1 of 1

video card problem, M715q 2nd Gen Ryzen 2400GE

Bought 2 x M715q 2nd Gen Ryzen 2400GE based 10VG001DGE PC's.

Windows 10 17763.195 (1809).
Installed are the latest AMD video drivers from www.amd.com.
No BIOS/drivers updates are available by Lenovo Bridge.

Both PC's have the same video problem: Firefox / Edge with enabled hardware acceleration starts with just white window.
Sometimes screen goes black (in Teamviewer mouse cursor is shown), but pressing the area, where where icons are, you actually run applications - so it is a video output problem.
After some time it starts to show the screen and applications are started. But for example starting UAC dialog brings it again to black...

What can I do?

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