English Community

ThinkPad NotebooksThinkPad: 11e (Windows), 13, E and Edge series Laptops
All Forum Topics
Options

3 Posts

07-18-2017

SA

5 Signins

71 Page Views

  • Posts: 3
  • Registered: ‎07-18-2017
  • Location: SA
  • Views: 71
  • Message 1 of 17

E 570 - Screen goes black when I plug in the power cord

2017-07-18, 17:56 PM

Hi,

 

Laptop Model number : ThinkPad E570

Machine Type Model20H5007PAD

Operating System - Windows 10 64 bit

 

Problem - Screen goes black while connecting & disconnecting of power  adapter in laptop.

 

 

Solved! See the solution
Reply
Options

1811 Posts

12-12-2016

IN

1843 Signins

46611 Page Views

  • Posts: 1811
  • Registered: ‎12-12-2016
  • Location: IN
  • Views: 46611
  • Message 2 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2017-07-18, 19:19 PM

Hi Shiyazkarim,

Warm Greetings & welcome to Lenovo Community, happy to have you here.

As I understand that you are facing issue that display goes back temporarily while connecting & disconnecting of AC Adapter.

Please go to Settings>System>Display>Advanced Display Settings>Display Adapter Properties>Intel HD Graphics Control Panel & Change to Refresh Rate to 50p Hz   

 

I hope the above information helped you.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,
Prabhansh
_______________________________________________
Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB

0 person found this solution to be helpful.

This helped me too

Reply
Options

8 Posts

01-29-2017

AU

7 Signins

67 Page Views

  • Posts: 8
  • Registered: ‎01-29-2017
  • Location: AU
  • Views: 67
  • Message 3 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2017-07-26, 1:03 AM

Hi Prabhansh

 

My laptop has two options: 48 Hz and 60 Hz. Is 48 Hz a substitute for 50 Hz? 

 

Thanks

 

Peter

Reply
Options

1811 Posts

12-12-2016

IN

1843 Signins

46611 Page Views

  • Posts: 1811
  • Registered: ‎12-12-2016
  • Location: IN
  • Views: 46611
  • Message 4 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2017-07-26, 4:50 AM

wrote:

Hi Prabhansh

 

My laptop has two options: 48 Hz and 60 Hz. Is 48 Hz a substitute for 50 Hz? 

 

Thanks

 

Peter


Hi Peter, 

 

That's right please select 48Hz if 50Hz is not there.

 

Prabhansh

____________________________________________________
ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
Reply
Options

3 Posts

07-18-2017

SA

5 Signins

71 Page Views

  • Posts: 3
  • Registered: ‎07-18-2017
  • Location: SA
  • Views: 71
  • Message 5 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2017-07-26, 19:24 PM
Thanks , I select 48 Hz and its works
Reply
Options

1 Posts

12-16-2018

EG

2 Signins

7 Page Views

  • Posts: 1
  • Registered: ‎12-16-2018
  • Location: EG
  • Views: 7
  • Message 6 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2018-12-16, 12:04 PM

I have the same porblem

my laptop is Lenovo E420, usnig Windows 10, suddenly screen goes black once plug the power cord; while it works just fine on battery

I try to change refresh rate, but it is only 60p GHz, with no option to change it or other value.

I try to change power plan options ... without any change.

 

 

Reply
Options

1 Posts

03-23-2019

MW

1 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎03-23-2019
  • Location: MW
  • Views: 16
  • Message 7 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2019-03-23, 8:24 AM

Thanks, worked like a charm. My Lenovo E570 also had the reflesh rate option of '48' and not '50'

Reply
Options

1 Posts

05-24-2019

IN

2 Signins

29 Page Views

  • Posts: 1
  • Registered: ‎05-24-2019
  • Location: IN
  • Views: 29
  • Message 8 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2019-05-24, 8:10 AM
me too
Reply
Options

1 Posts

07-02-2019

US

1 Signins

8 Page Views

  • Posts: 1
  • Registered: ‎07-02-2019
  • Location: US
  • Views: 8
  • Message 9 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2019-07-02, 16:46 PM

Hi,

 

I have the same problem with my E590 but instead of downgrading my display when on AC power to 48hz I'd like to force my display to 60hz when on battery power. The issue is that it resets to 48hz when I plug-in and un-plug my laptop again.

 

Is there any fix for this? They had this same issue years ago here so how is this still a problem?

 

-Sebastian

Reply
Options

4 Posts

09-01-2019

BR

3 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎09-01-2019
  • Location: BR
  • Views: 30
  • Message 10 of 17

Re: E 570 - Screen goes black when I plug in the power cord

2019-09-01, 2:40 AM

This solution solved for me:   https://youtu.be/bGIQxdQrkpk

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete