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15 Posts

07-08-2011

Italy

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  • Message 1 of 43

E420s freezes without any reason

2011-07-08, 8:58 AM

Hi there,

 

this is my first post in this board, nice to meet you all! :smileyhappy:

 

I bought almost 1 month ago my EDGE E420s and in a short time (before I install a lot of stuff) , I got some unbelievable freezes.

 

I just have my Raze mouse plugged in. I tried to update bios... It's not a temperature issue... All windows patches are updated and Lenovo software too...

 

I'm not talking about hard duty, during heavy conversion or something similar but... Sometimes doing absolutely nothing.

 

It just freezes. During the reboot Windows go smooth and don't show me any boot options, this means the problem is not at Windows level, but higher.

 

I'm reading about other lenovo models having similar troubles and I red Lenovo is going to switch motherboard in those laptops, we'll see then.

 

Anyway I bough another 4 GB RAM more (but It's not a RAM issue for sure) , I'll give to support when I'll ship them my laptop for installing it onto because open this laptop is a quest!

 

Anyone got same problems?

 

Let me know, bye! :robotsad:

AleXskY
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9644 Posts

12-27-2009

Canada

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Re: E420s freezes without any reason

2011-07-08, 12:08 PM
Does it freeze and crash or freeze and stay frozen?

I'd run a hard drive test on it...

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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1 Posts

07-09-2011

Canada

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  • Message 3 of 43

E420s mouse cursor freezes and computer hangs

2011-07-09, 18:19 PM

Hi

 

I just got my E420s a week ago and really like it. But there is a problem. It has happened a few times.

 

Mostly whe I am working with Microsoft Office, suddenly the mouse freezes and nothing else works. No keyboard access, nothing works. I have to reboot the system everytime to go back to normal. The screen remains on but the whole system hangs.

 

Can somebody please help me? What should I do? Is this a serious problem? Any advice is helpful

 

Cheers

Pouya

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9644 Posts

12-27-2009

Canada

3313 Signins

95283 Page Views

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  • Location: Canada
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  • Message 4 of 43

Re: E420s mouse cursor freezes and computer hangs

2011-07-10, 0:20 AM
Tried updating all of your drivers?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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15 Posts

07-08-2011

Italy

12 Signins

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  • Posts: 15
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  • Message 5 of 43

Re: E420s mouse cursor freezes and computer hangs

2011-07-11, 18:02 PM

Same problem to me, I have the latest bios, latest drivers on Win 7 64bit with all updates, but it's happening since the first day, every 2-3 days... What a.... :smileysad:

AleXskY
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15 Posts

07-08-2011

Italy

12 Signins

158 Page Views

  • Posts: 15
  • Registered: ‎07-08-2011
  • Location: Italy
  • Views: 158
  • Message 6 of 43

Re: E420s freezes without any reason

2011-07-11, 18:04 PM

Just freeze and stay freezed! Posts about this case are growing in this forum... LENOVO hear us!

AleXskY
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9644 Posts

12-27-2009

Canada

3313 Signins

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  • Posts: 9644
  • Registered: ‎12-27-2009
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  • Message 7 of 43

Re: E420s freezes without any reason

2011-07-11, 23:02 PM
Check the SMART values on the drive using HD Tune. Also run an error scan pass.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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31 Posts

06-07-2011

Santa Barbara, CA

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  • Message 8 of 43

Re: E420s mouse cursor freezes and computer hangs

2011-07-12, 17:45 PM

I wonder if this problem is related to the problem with the edge ultranav touchpads not working.

 

The "fix" suggested by tech support was to run in safe mode (press F8 on startup.)

 

What I have noticed is that the problem increases when some background process is running - for example the touchpad will become non-responsive and a few minutes later I will see a notice that an update is ready to be installed or that the Lenovo system check just performed it's system check.

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15 Posts

07-08-2011

Italy

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  • Posts: 15
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  • Message 9 of 43

Re: E420s mouse cursor freezes and computer hangs

2011-07-12, 19:38 PM

All in my trackpads work fine, until the REAL freeze... it's not connected to this problem I think.

AleXskY
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15 Posts

07-08-2011

Italy

12 Signins

158 Page Views

  • Posts: 15
  • Registered: ‎07-08-2011
  • Location: Italy
  • Views: 158
  • Message 10 of 43

Re: E420s freezes without any reason

2011-07-12, 19:50 PM

HD Tune: ST320LT000-9VL142 Error Scan

Scanned data   : 305123 MB
Damaged Blocks : 0.0 %
Elapsed Time   : 1:36


Many people got this kind of problem...  I don't think is an HD issue...

AleXskY
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